Veteran's Program Manager - 11-037 -SC/ Bell Shelter

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Veterans Programs Manager will provide leadership and supervision of Bell Shelter's Veterans / Housing programs. This includes overseeing the day-to-day operations of the Veterans housing programs and supervision of Veteran Housing Case Managers. The role involves the supervision of the Veteran Case Managers team working within the shelter's Services Intensive Transitional Housing (SITH), Low Barrier (LB), and Bridge programs. Additionally, the Manager supervises the substance use disorder (SUD) Counselor for clients in the residential recovery program. Responsibilities include maintaining high standards in documenting client participation in both physical files and electronic systems (HMIS), monitoring and auditing program outcomes, and handling program reporting. This role also involves direct case management for a caseload of clients and facilitating psycho-educational groups as needed

Essential Functions

• Develop and maintain a strong working knowledge of the various funders contracts that support the facility's operation.
• Collaborate with Veteran Outreach Manager to ensure that program meets occupancy requirements set by the founder.
• Transitional/Veterans Housing Programs Manager is responsible for supervision of the Veteran Housing Case Managers and SUD Counselor
• Veterans Housing Programs Manager is responsible for completion and maintenance of proper documentation as required for the participant files, including intake documents, assessments, individualized case plans, case notes, participant medication regimen and adherence and exit reports.
• Facilitating psycho-educational groups sessions as assigned and overseeing client chores and assignments with the SUD Counselor
• Collaborate with Bell Shelter Quality Assurance Coordinator and LAHSA staff in performing continuous quality control of HMIS data and ensuring accurate and timely reporting to funders from HMIS data.
• Ensure that programs are on track to meet target measures set by the funder on quarterly and yearly basis.
• Responsible for ensuring the case managers provide participants with advocacy for mainstream benefits, including General Relief, SSI, and other applicable Federal, State and County assistance programs.
• Responsible for ensuring counseling, referrals, educational and employment services are available and offered to participants.
• The Veteran/Housing Programs Manager will be responsible for hosting monthly transitional/veteran house meeting and community events and represent Bell Shelter at public, social, and business functions as assigned.
• Take a lead role in ensuring program preparedness for program audits and planned internal audits.
• Facilitate and supervise regularly scheduled departmental staff meetings to provide program updates and discuss target measures and audit preparation.
• Responsible for developing, updating, and implementing program policies & procedures and assuring compliance with contract standards.
• Responsible for updating and creating new forms as necessary to ensure forms follow contract requirements.
• Conduct periodic reviews and/or audits of service documentation (e.g., progress notes, assessment and treatment plans, and discharge plans) to ensure operational compliance with contract documentation standards.
• Review daily incident or grievance reports and follow-up on all incident and grievance reports.
• Conduct, coordinate and participate in providing training events to program staff pertaining to quality assurance/improvement and ensure that program teams meet the annual training requirements
• Recruit, onboard programming team and address staff issues through progressive disciplinary action.
• Analyze data to support continuous quality improvement for enrollment, engagement, retention, service delivery, & outcomes.
• Create and maintain a shelter environment that is both safe and conducive to the successful transition of program participants to permanent housing.
• The Veteran Housing Programs Manager is responsible for preparing the Veteran Housing program funder-required reports.
• Responsible for ensuring that veteran sign-in sheets are submitted in a timely manner to the billing department.
• Responsible for ensuring that veteran census, intakes, incident reports and exits are submitted in a timely manner to VA liaison(s).
• When needed will maintain a caseload of participants, including providing all case management functions.
• Responsible for programming staff schedule and ensuring the programming team has sufficient coverage.
• Responsible for ensuring that the programming team has access to UA tests.
• Work within a team-oriented approach to meet the needs of clients to ensure excellence in overall service delivery.
• Position is subject to hostile and emotionally volatile participants and visitors.
• Perform all other duties as assigned by Program Managers, Director of Shelter Programs, and Director.
• Must be able to work evenings, weekends, and holidays.
• Perform other duties as assigned by Director of Shelter Programs
• Is subject to frequent interruptions from participants, coworkers, visitors, agencies/personnel, etc., under all conditions and circumstances.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift to 25 lbs. Local travel required. Some night and weekend hours are required.

Minimum Qualifications

• Bachelor's degree (master's degree preferred) and at least 3 years experience with homeless/social service programs.
• Understand and support the mission statement of The Salvation Army.
• Must possess solid proficiency of Microsoft Office.
• Must obtain CPR/First Aid certificates prior to hire.
• Must be TB-cleared prior to hire.

Skills, Knowledge & Abilities

• If working with children a criminal background check is required with certification for Protect the Mission.
• Good verbal and written communication skills. Must possess basic grammar and spelling skills.
• Possess necessary initiative, adaptability, and responsibility to work with minimum responsibility.
• Good time management skills. Must possess the ability to meet deadlines, and work with attention to detail.
• Ability to interact with others professionally.