Snow Bike Guide

Stratton Mountain Resort
parental leave, sick time, 401(k)
United States, New Hampshire, Lebanon
Dec 22, 2024
Seasonal (Seasonal) At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts Free or discounted multi-resort dependent season passes Free or discounted IKON pass Discounted golf & fitness center memberships Employee childcare rates & discounted seasonal programs Retail + F&B discounts Friends & family tickets Onsite medical clinic Medical, dental, vision, life, disability, EAP, HSAs, & FSAs 401(k) plan with company match Discounted tuition plan Paid parental leave Paid sick time, FTO, Vacation Additional perks & benefits for year round employees POSITION SUMMARY Snow Bike Guides will lead guests during on hill snow bike experiences. As a Snow Bike Guide, your priority will always be providing exceptional guest service while consistently focusing on guest experience and safety. Snow Bike Guides will be knowledgeable of the Stratton Mountain terrain. On hill operation and compliance training will be provided. This is a seasonal part-time position. The pay range for this position is $20.00 - $22.00/hr, based on experience. ESSENTIAL DUTIES Guide guests on personalized snow bike adventures Maintain the highest safety standards and compliance for all guests and staff Personalize each guest experience to individual comfort and ability Responsible for the overall guest experience during a snow bike guide Responsible for meeting and leading guides in a punctual manner Provide friendly and knowledgeable service Process new, and fulfill pre-booked reservations in resort reservation system Routine Snow Bike maintenance Additional duties as assigned EDUCATION & EXPERIENCE REQUIREMENTS Education: High School Diploma, or equivalent Experience: Previous instruction/guide experience, preferred Skiing/riding experience at Stratton, preferred QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS Must complete on hill snow bike training Intermediate ski/ride skills, required Computer literacy skills Able to work outside for long periods of time inclement weather Guest service orientated Ability to lift at least 25lbs on a consistent basis PHYSICAL DEMANDS AND WORKING CONDITIONS This position will be required to work weekends and holidays To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer