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Clinic Service Representative - Cardiology - Full Time (40Hrs)/Days - Livonia

Henry Ford Health System
United States, Michigan, Livonia
Jan 11, 2025
Clinic Service Representative - Cardiology - Full Time (40Hrs)/Days - Livonia Full-Time Benefit Eligible Shift: Full Time - 40 Hours - Days: 8:30AM - 5:00PM Location: Premier Cardio Specialist: Livonia- 39000 7 Mile Road, Suite 3800 Livonia MI 48152 Department Information: Founded in 1915, the Henry Ford Medical Group (HFMG) has established itself as one of the premier group practices in the nation. The 2,600+-member group of physicians, advanced practice providers and researchers fosters innovation and advancement in patient care, education and research while encouraging improvements in technology and patient care processes. Throughout its history, the HFMG has attracted physicians and researchers who are driven to discover and deliver new and better solutions to the most complex health challenges. They have global improvements to care in areas ranging from neuroscience and cancer to transplant and heart disease. Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task. Additional Information Organization: Henry Ford Medical Group Department: PCS - Livonia MG Shift: Day Job Union Code: Not Applicable