Senior Technology Support Specialist

23740BR

Nancy Sprague Technology Center

Description

Provides all levels of technology support to school division organizations and assists with the management of day-to-day operations of the Technology Support Service Center (TSSC), including the call center, all technology systems, special projects, and personnel.

Qualifications

Required

• Any combination of education and experience equivalent to a bachelor's degree in computer science, information technology, or a related field.
• Four (4) years of experience in call center operations, computer technology, and applications, two (2) years of which shall have been in a supervisory or administrative role.
  • Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
• Possession of appropriate, valid motor vehicle operator's license with a good driving record and employer-provided transportation required.
• Knowledge of standard microcomputer and network operating systems, protocols, and software with advanced proficiency in using standard and ad-hoc applications.
• Knowledge of, or ability to quickly learn, instructional technology requirements.
• Ability to determine priorities, allocate resources, manage projects, measure and analyze results and supervise personnel.
• Ability to communicate effectively, both orally and in writing.

Salary Range

$88,019 - $149,779

Salary Grade
[Salary Information]

Unified Scale-Schedule B/Grade 007

Office

Info Tech vSupport Services

Contract Length

260-Day Contract

Pay Frequency

Monthly

Percent Full-Time

Full Time

Job Type

Information Technology

Open
Until
Filled

Yes

Re-Adv.
Position

No