NA CARE Operations Leader

Job Title:
NA CARE Operations Leader
Location:
Davidson, NC (Onsite)

About Us

Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. For more information visit: www.irco.com.

Job Overview:

The Operations Leader will manage the CARE Operation Team responsible for the centralized management of Ingersoll Rand's multi-year Service Agreements portfolio. This role also oversees the operational health for all service programs within the portfolio, requiring a high level of independent initiative and collaboration with other business functions.

Responsibilities:

• Manage the centralized CARE Operations Team, overseeing new Agreement registrations, modifications, expiring Agreements, and early terminations.
  
  
• Operationalize new offerings and enhancements to Ingersoll Rand Service Agreement Portfolios.
  
  
• Oversee the financial health of programs within the portfolio, ensuring target margin attainment and execution efficiency.
  
  
• Develop, generate, and communicate operational KPIs for the Service Agreement Portfolio and take action as needed.
  
  
• Provide ongoing support for the SAP Enterprise Resource Planning (ERP) conversion.
  
  
• Support Service Agreement quoting tools, such as the CARE Calculator.
  
  
• Manage system defects, improvements, and future enhancements for Service Agreements.
  
  
• Oversee centralized Service Agreement invoicing and financial accounting.
  
  
• Ensure accuracy of install base data (e.g., frame types, ship dates).
  
  
• Oversee specialized and bundled Service Agreement registrations and execution.
  
  

Requirements:

• Bachelor's degree required; a concentration in service-related business or marketing is a plus.
  
  
• 5 years of industry experience preferred within the compressed air or related business-to-business industry.
  
  
• Proficiency in Microsoft Office Software (Excel, Word, Access, PowerPoint); expertise in Salesforce is a plus.
  
  
• Excellent verbal and written communication skills.
  
  
• Self-motivated, with the ability to work in a fast-paced, self-directed environment.
  
  

Core Competencies:

• Strong collaborative skills and ability to partner with other functional teams.
  
  
• Proactive channel partner engagement through phone, in-person, or email communication.
  
  
• Effective listening and problem-solving capabilities.
  
  
• Strong organizational and project management skills.
  
  
• Analytical mindset with the ability to derive actionable insights from KPIs.
  
  

Preferences:

• Experience in service sales enablement tools and training.
  
  
• Knowledge of service agreement demand planning and market trend analysis.
  
  
• Background in developing and launching new service offerings.
  
  
• Familiarity with Kanban, VMI, and consignment agreements.
  
  
• Experience with ERP or CRM system improvements.
  
  

Travel & Work Arrangements/Requirements:

• This position will be based at our corporate offices in Davidson, NC, with anticipated domestic travel up to 20-30% based on business needs.
  
  

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.