Desktop Engineer and Systems Analyst (INFO SYS ANL 3)

PLEASE NOTE: METRO CLUSTER IS RECRUITING FOR INFO SYS ANL 2 AND INFO SYS ANL 3 LEVELS BASED ON EXPERIENCE. IF YOU ARE INTERESTED, SUBMIT A SEPARATE APPLICATION FOR EACH POSITION. IF YOU ARE ALSO INTERESTED IN THE INFO SYS ANL 2 LEVEL, APPLY TO JOB 74930 BY 1/6/2025.

Under the direction of the IT Manager, provide comprehensive technical support and system maintenance for the METRO Cluster, including the LAWR, ETOX, and WFCB departments. Responsibilities include first-tier help desk support, routine computer and peripheral maintenance, and technical support for Windows, macOS, and Linux operating systems. Utilize a ticketing system to log requests and generate reports. Assist with daily operations such as computer purchase configurations, system updates, deployment, license tracking, website content updates, and active directory user management. Recommend technical solutions, write and maintain technical documentation for support staff and clients. Manage the purchase, setup, and maintenance of computers and peripherals. Provide desktop setup and support, network administration, limited systems administration, hardware/software troubleshooting, A/V conference room support, and videoconferencing support. Write and maintain technical documentation for support staff and clients.

Apply By Date
1/6/2025 at 11:59pm

PLEASE NOTE: METRO CLUSTER IS RECRUITING FOR INFO SYS ANL 2 AND INFO SYS ANL 3 LEVELS BASED ON EXPERIENCE. IF YOU ARE INTERESTED, SUBMIT A SEPARATE APPLICATION FOR EACH POSITION. IF YOU ARE ALSO INTERESTED IN THE INFO SYS ANL 2 LEVEL, APPLY TO JOB 74930 BY 1/6/2025.

Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
* Valid California Driver's License
* Bachelor's degree in related area and / or equivalent experience / training
* Experience providing advanced technical support and consulting services (e.g., troubleshooting and problem solving for computers, network printers, software, network and related computer systems, and handheld and peripheral devices) to clients via in telephone, email, online chat, and in person.
* Experience providing advanced technical support for Microsoft Windows, Apple macOS, and Linux client operating systems; and for common office and research applications, including the Microsoft Office suite, Adobe Creative Cloud, Matlab, etc.
* Experience in use, configuration, and troubleshooting of networking protocols and services such as DHCP, DNS, TCP/IP, etc. and common networking hardware such as switches, client firewalls, VPN clients, etc.
* Experience with more than one systems scripting/automation language, such as batch/shell scripting or interpreted high level language scripting (e.g., BASH, Windows PowerShell, Python, and/or Perl).
* Experience with securely configuring and maintaining systems in accordance with common IT security policies and frameworks such as UC IS-3, CIS Benchmarks, NIST/ISO standards, etc.
* Demonstrated written and oral communications skills to explain technical materials in nontechnical terms, and develop and deliver training, documentation, and instruction on advanced technical topics to both nontechnical and technical audiences.

Preferred Qualifications
* Certification in ITIL Foundations or similar IT Service Management (ITSM) methodology and/or certifications in support of advanced technical troubleshooting and problem solving, such as CompTIA A+, Network+, JAMF 100/200/300, Microsoft Desktop and Applications, vendor-specific hardware repair certifications, etc.
* Bachelor's degree in Computer Science or equivalent combination of education and experience.
* Experience providing advanced technical support and consultation for common research and statistical software package, such as Matlab, R/RStudio, SPSS, SAS, Stata, etc.
* Experience managing and using multiple Linux operating systems through scripting and management tools for both servers and end-user workstations, and experience with interoperation between Linux and other operating systems for file sharing and remote access.
* Experience using the BigFix endpoint management platform, including authoring content.
* Experience with managing incidents and requests through ticketing systems, and with associated methodologies for knowledge capture and reuse.

Key Responsibilities
* 40% - System Administration
* 25% - Desktop Engineering
* 20% - Desktop Support
* 15% - Security

Department Overview
Metro is a large administrative cluster providing administrative and technical support to the faculty, staff, and students of the Environmental Toxicology; Land, Air, and Water Resources; and Wildlife, Fish, and Conservation Biology departments. This position is part of a team of personnel providing IT support services within Metro and will work with a diverse staff in Metro to provide support services necessary to further teaching and research activities.

Metro IT is within the College of Agriculture and Environmental Sciences and provides information technology services and support to the 3 main Metro cluster departments (ETOX, LAWR, and WFCB) and external clients. Metro IT provides helpdesk/desktop support service for more than 2,000 workstations and laptops, systems administration for more than 100 servers, and development services for business and academic applications and websites. This position is a member of the service desk and desktop support team, serving as an escalation point for advanced technology support needs.

POSITION INFORMATION
* Salary or Pay Range: $82,900/yr. - $152,900/yr.
* Salary Frequency: Monthly
* Salary Grade: Grade 23
* UC Job Title: INFO SYS ANL 3
* UC Job Code: 007309
* Number of Positions: 2
* Appointment Type: Staff: Career
* Percentage of Time: 100% Fixed
* Shift Hours: M-F, 8-5
* Location: Davis
* Union Representation: 99 - Non-Represented (PPSM)
* Benefits Eligible: Yes
* This position is 100% on-site

Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands
* Standing - Frequent 3 to 6 Hours
* Walking - Frequent 3 to 6 Hours
* Sitting - Frequent 3 to 6 Hours
* Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
* Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
* Bending/Stooping - Occasional Up to 3 Hours
* Squatting/Kneeling - Occasional Up to 3 Hours
* Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands
* Sustained attention and concentration - Frequent 3 to 6 Hours
* Complex problem solving/reasoning - Frequent 3 to 6 Hours
* Ability to organize & prioritize - Frequent 3 to 6 Hours
* Communication skills - Frequent 3 to 6 Hours
* Numerical skills - Occasional Up to 3 Hours
* Constant Interaction - Occasional Up to 3 Hours
* Customer/Patient Contact - Occasional Up to 3 Hours
* Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment
* UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
* Work occasional overtime including evenings and weekends for system deployment and maintenance activities, and project priorities. Occasional travel for training activities. This position requires a valid California Driver's license and is subject to DMV pull-notice System.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
* This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
* Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere