Web Services Manager

Priority Consideration Date: January 19, 2025

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Website management:

• Work with TCC's Marketing and Communications and Information Technology teams, as well as vendors, to ensure seamless integration of front-end to back-end functionality of the website.
• Manage the website on its content management system, Modern Campus, and build and edit new webpages with an eye for design improvements and a quality user experience, including images, writing, graphics, and customized online tools
• Manage UX design and user testing.
• Configure and maintain website analytics to improve search engine optimization and digital marketing efforts, using search engine optimization principles and Google Analytics
• Test cross-browser compatibility issues to ensure a seamless experience for users
• Oversee the centralized web management structure, which includes meeting and training the college's designated web users.

Online accessibility:

• Lead college-wide efforts to ensure websites and other digital properties are accessible and meet applicable WCAG compliance standards.

Programming and coding:

• Use PowerShell scripting and sequence development for back-end coding
• Possess extensive experience and knowledge of front-end technologies such as .NET, HTML, XML, CSS, JS, Semantic Markup; and back-end technologies such as ASPX, SQL and MySQL for programming and coding work

Cloud maintenance:

• Manage the website on its cloud service platform, Microsoft Azure.

Cybersecurity:

• Support the IT team with cybersecurity needs, to ensure the website is following cybersecurity best practices.

Project management:

• Lead website projects to manage, design, develop, test and execute new online tools in a timely and service-oriented manner with the Marketing and Communication and IT teams.
• Possess strong project management skills to coordinate with team members on the best way to proceed with requests. Identify any issues that arise with assigned requests and resolve them with team members in a timely manner with limited direction.

Digital communication tools:

• Serve as a lead for other digital communication tools, including digital signage, online emergency notifications and the SharePoint Intranet site called the Hub
• Possess familiarity with multimedia design, digital imaging and databases to provide expert consultation with the Marketing and Communication teams, IT and other college clients
• Experience with Adobe Creative Suite software for online design development

Key Competencies:

• Fluency in digital marketing, communication, and IT engineering and administration.
• Communicate clearly and regularly with both Marketing and Communications and IT departments about projects and adhere to deadlines and prioritizations.
• Expertly apply a diversity, equity and inclusion lens to their work.
• Ability and experience with writing website content for internal and external audiences
• Be familiar with the role community and technical colleges fulfill in meeting the higher education needs of the regions they serve.
• Clear communication and collaborative style.
• Solution-oriented with clear judgement about projects and requests
• Organize and prioritize multiple projects and meet deadlines with little supervision.
• Work well under pressure with attention to detail and a high level of accuracy.
• Work successfully with individuals and groups representing a wide range of diverse cultural, geographic, and socioeconomic backgrounds
• Ability to establish and maintain positive working relationships with students, colleagues, donors and staff.
• Use ethics, integrity, and sound professional judgment.

Duties of this position require the following minimum qualifications in Knowledge, Skills and Abilities (KSAs):

Job-specific KSAs:

• Bachelor's degree from an accredited college or university in digital media, computer science, or related field or equivalent education or experience.

OR

• Five or more years of website management experience in an open-source or enterprise web content management system.
• Familiarity with databases, webpage scripting, programming, digital imaging, multimedia design, and web development.
• Advanced knowledge and management experience with cloud systems.
• Experience building websites using a Content Management System
• Experience with Section 508. WCAG2.0 (or higher) and ADA requirements for accessible content
• Experience with PowerShell scripting and sequence development
• Experience with the principles of implementing responsive design and mobile optimization
• Proficient understanding and testing of cross-browser compatibility issues.
• Understanding of search engine optimization principles and Google Analytics.
• Extensive experience and knowledge of front-end technologies such as .NET, HTML, XML, CSS, JS, Semantic Markup; and back-end technologies such as ASPX, SQL and MySQL
• Website design and content, including images, writing, graphics, and customized online tools
• Familiarity with UX design and user testing.
• Experience using all or some of the following: Adobe Creative Suite software

1. Tacoma Community College online application form.
2. Resume and cover letter - In your cover letter, describe how your background and experience align with the responsibilities for this position.
3. Copies of unofficial transcripts from all colleges and universities attended.
4. Diversity Statement: Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness and how you have integrated both experience and self-awareness into your living/working environment.
   
   

Terms of Employment

This is a full-time professional position contracted on an annual basis. The salary is $95,000-$105,000 annually. Scheduled to work Monday-Friday 9am-5pm. Flexibility is required to meet the needs of the department. Tacoma Community College offers a comprehensive healthcare benefits package for you and your dependents including medical, dental, and vision insurance. Life and long-term disability insurance plans; vacation, sick, and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: https://www.tacomacc.edu/about/employment/. Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by the National Student Clearinghouse. International degrees must be evaluated by a credential evaluation service.

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator.Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Building 7, 253-566-5328. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.