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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Step into an exciting leadership role at Aria as a Security Assistant Shift Manager! Be part of a team that's dedicated to creating a safe and welcoming environment for both guests and employees. In this pivotal position, you'll oversee a team of security professionals, ensuring smooth operations and top-notch performance while fostering a positive, supportive workplace THE DAY-TO-DAY:
Team Management: Oversee security officers and dispatchers, including scheduling, work assignments, station coverage, and performance evaluations. Administer progressive discipline when necessary. Team Development: Build and develop high-performing teams of both security officers and dispatchers through interviewing, hiring, training, mentoring, coaching, and conducting performance reviews. Foster a positive work environment that promotes teamwork, recognition, and mutual respect. Safety and Security: Oversee guest and employee safety by implementing and enforcing company safety policies and procedures. Act as a liaison with external agencies during security incidents. Investigations: Assist in onsite investigations and coordinate security-related processes. Guest Services: Address guest questions and concerns promptly, either personally or by directing them to the appropriate department or management. Incident Response: Respond to emergencies and threats, document incidents, and ensure proper escalation for reporting and resolution. Manage Workers' Compensation: Ensure employee accident reports are accurately completed and filed for workers' compensation claims. Dispatch Operations Oversight: Supervise dispatchers, ensuring effective communication and coordination between field officers and dispatch operations during incidents and routine duties. Additional Responsibilities: Perform other job-related duties as assigned.
THE IDEAL CANDIDATE:
Age: Must be 21 years or older. Education: High school diploma, GED, or equivalent educational experience. Experience: At least 2 years of relevant experience, including direct security experience in a resort/casino environment or law enforcement/military. Previous supervisory or team leadership experience is preferred. Certifications: Must successfully complete and pass a CPR/AED response simulation, obtain and maintain a valid gaming license, acquire an alcohol awareness card, and provide a valid driver's license at the time of employment. Availability: Must be available to work varied shifts, including weekends and holidays. Customer Service: Proven ability to provide exceptional customer service, effectively addressing guest concerns and resolving issues in a timely and professional manner, while maintaining a positive and approachable demeanor. Resort/Hotel Experience: Demonstrated experience working in a resort or hotel environment, including knowledge of guest services standards, property layout, and emergency procedures.
THE PERKS & BENEFITS:
Wellness Incentives: Programs designed to support your physical and mental health. Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more. Free Meals: Complimentary meals provided in our employee dining room. Free Parking: Parking available at no cost, both on and off shift. Health & Income Protection: Access to health and income protection benefits for eligible employees. Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.
FULL JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10103 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
Dec 19, 2024