Branded Service Supervisor

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

All about the role:

You will play a pivotal role in ensuring seamless daily operations of the Branded Service Support Teams. As a dynamic leader, you'll drive a culture of effortless customer service by overseeing key performance metrics, such as answer rates, email response times, and service completion cycles for our Branded Service technicians.

Through a combination of process improvements and adherence to established guidelines, you ensure the team consistently delivers exceptional service.

In this role, you actively lead and develops a team of EBS Technicians, conducting regular one-on-one meetings, hosting monthly team sessions, and leveraging data-driven insights to foster alignment, consistency, and performance excellence. Reporting directly to the Branded Service Manager(s), you contribute to achieving strategic objectives, including route optimization, service cycle efficiency, and continuous improvement initiatives that enhance both team performance and overall service delivery.

What you'll do:

• Provide Continuous, Expeditious and Professional support for Branded Service Technicians.

• Communicate Branded Service Operations and individual goals and objectives.

• Performance management for Branded Service Support to deliver service completion, answer rate, email cycle time and route optimization goals

• Evaluate, identify and execute opportunities to drive process improvements that deliver effortless customer service experiences through quarterly reviews of our Branded Service Support standard operating procedures

• Identify and develop talent within Branded Service Operations through special projects, job shadowing, cross-training and execution of 70/20/10 Learning Principles

• Promote an environment of inclusion and Teamship.

• Conduct team member coaching to ensure team members are meeting individual performance targets

• Weekly review of team operational performance with leadership to ensure performance goals are achieved

• Be responsible for weekly timesheet approvals and monthly overtime reviews

• Create reports and conduct analysis on data from several sources

• Be responsible for monthly operational reporting and dashboards, including employee metrics and performance and team metrics and performance

Qualifications required:

• Bachelor's Degree, preferred.

• Minimum 5 years of relevant work experience. Background in service, logistics or dispatch management, strongly preferred.

• Minimum 2 years of people leadership experience with demonstrated strengths of building and leading high-performance teams

• Advanced skills in Excel and PowerPoint

• Experience leading dispatch teams to optimize routes and improve field technicians performance.

Where you'll be:

This position will be fully remote and it will be based in one of these states - IL, WI, IN and MI.

Benefits highlights:

• Hybrid work model

• Medical, dental, vision and life insurance

• Competitive holiday and vacation time off program

• Retirement Savings Plan (401(k)) with relevant company contribution.

• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:

Electrolux North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.