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Manager, Systems

Sysmex America, Inc
dental insurance, parental leave, paid time off, 401(k)
United States, Illinois, Mundelein
1 Nelson C White Parkway (Show on map)
Jan 11, 2025

Manager, Systems
Job Location(s)

US


# of Openings
1

Job ID
2024-4172

Category
Information Systems and Information Technology

Travel
10%



Overview

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

...to build a promising future.



Responsibilities

We currently have an attractive opportunity available for a Systems Manager. This position will lead and own all technical aspects of SAI's Software portfolio of products for cloud and on-premise deployments. This includes coordinating with cross-functional teams to oversee development, cybersecurity, design, testing, and release cadences.

The Systems Manager is required to maintain and expand working knowledge of SAI's software products and related technologies including the ability to work with Customers to communicate product design and answer detailed questions.

Essential Duties and Responsibilities:

1. Oversee the design, development, and delivery of SAI's Software updates and version releases.
2. Work with cross-functional business units to ensure customer qualification, installation and deployment of software portfolio.
3. Collaborate and interact within the department (Architecture/Development/Systems/Interface/Operations) to maintain functional and technical knowledge along with establish priorities, resource allocation, and risk mitigation.
4. Manage technical aspects of software management process to deliver a final product that aligns with the architecture strategy and the business product line roadmap.
5. Coordinate product roadmap and alignment on product changes including release cadence, enhancements, and innovations.
6. Develop and maintain detailed functional and technical knowledge of SAI's Software portfolio.
7. Communicate with Customers including managing complex technical/IT discussions through calls, emails, presentations and documentation and drive critical issue escalations.
8. Assist in dashboard reporting and governance oversight for all Software products and implementations.
9. Coordinate the creation and on-going maintenance of technical procedures, policies, and manuals.
10. Other duties as assigned.
Travel Percentage: 10%


Qualifications

    Bachelor's degree or 10+ years required experience in Laboratory medicine or IT products, which may include experience in the Armed Forces.
  • Must have 3+ years of leadership experience in managing and/or directing IT development teams.
  • Demonstrated experience leading application, network, and systems implementations.
  • Experience in working and communicating with customers, including ability to manage difficult customer interactions and escalations.
  • Partner with senior management to build effective strategies.
  • Excellent organizational skills and multi-tasking capabilities.
  • Experience with firewalls, infrastructure, networking.
  • Functional understanding of project management principles.
  • Experience with FDA or other regulated industry policies and guidelines is a plus.
  • Experience in working and communicating with customers, including ability to manage difficult customer interactions and escalations.
  • Ability to translate complex IT concepts to business stakeholders.
  • Proficient in basic computer skills as well as proficient in Microsoft office suite

The salary range for this role is $118K-$163K. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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