Account Service Mgr

Konica Minolta currently has an exciting opportunity for an Account Service Manager!

A successful candidate must have the skills to effectively communicate across all levels within an organization and possess the knowledge and skills sets to constantly evaluate and recommend positive change to enhance the partnership relation.

• Assists Break-Fix technicians on color related machine problems as needed.
• Work closely with internal technical and engineering staff to define, communicate and resolve potential issues.
• Must be capable of conveying technical data as it relates to 3rd party solutions or color printing applications in easy to understand terms for customers and sales personnel
• Advise on implementation of appropriate activities.
• Assist in the continual improvements and development of innovating ways to service a worldwide fleet.
• Assess and make recommendations for organizational changes

• High School and Technical School graduate (or related military training) or equivalent experience.
• At least 3+ years' experience related to technical/repair of business equipment.
• A+, N+, CDIA, MCP, MCSE, project management certifications

• Self-motivated
• Service and project management skills
• Time managements and organizational skills
• Excellent verbal and written communications skills
• Excellent customer relation skills
• Teamwork; must work well with sales
• Desire to learn while maintaining industry certifications
• Demonstrated ability to motivate, teach and train co-workers
• A current and through knowledge of KM products.
• Experience in virtual access
• Proficient in Microsoft office
• Multilingual or bilingual

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.