Regional Facilities Manager
 JLL | |
 United States, Tennessee, Nashville | |
 Dec 21, 2024 | |
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Summary of Roles and Responsibilities -
Maintain excellent client relationships and ensure high client, customer, and user satisfaction with services provided, measured through monthly SLAs, quarterly KPIs and satisfaction surveys. Drive superior performance through excellent people management. Drive high employee engagement through career development, training and coaching, while appropriately managing all performance or employee issues. Fully support and promote diverse and inclusive teams. Create and deliver onsite operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed. Must lead by example and set "safety first" work environment and culture Ensure understanding of scope, service level, and other contract requirements across the sites Achieve contractual requirements and overall account annual goals including but not limited to work order management metrics and all contractual KPI goals. Ensure accuracy of operational data reported and comprehensive SOP documentation storage in CMMS or other systems for purpose of delivering accurate KPI results. Engage with team members to drive savings initiatives and ensure baseline adjustment and savings trackers are updated with all proper documentation. Ensure effective integration of FM Operations across all sites to ensure seamless and consistent delivery to the client and drive a one-team mentality. Support operational audits and compliance programs to ensure execution and accurate results in collaboration with the Director of Engineering. Support portfolio growth opportunities by performing site visits, data gathering, analysis and developing business models as needed. Lead and/or support transition activities to incorporate new entities and sites. Responsible for timely and effective communication to client and account leadership; proactively escalate issues with recommended solutions. Other duties as assigned Desired Skills/Qualifications - 8+ years Facility Management experience with a variety of facilities; multiple site experience required Proven ability to develop trusting relationships with various client levels Proven leader with experience managing large teams and delivering exceptional results. Strong people management skills are required, with a history of high employee engagement and ability to coach/develop talent Ability to drive execution of operational and project budgets and implement savings initiatives across the region Strong technical skills and experience, related to all building infrastructure equipment Superior organizational and communication skills; must effectively connect with the client and the JLL team which are geographically dispersed Bachelor's degree desired. Facility Management or related degree preferred. Estimated travel 50-60% within the state of Tennessee; this is a hybrid position and includes a combination of working remote and onsite at client sites | |