Assistant Director, Technology Support and Customer Success

Fairfax County Public Schools
United States, Virginia, Annandale
4414 Holborn Ave (Show on map)
Dec 26, 2024
23785BR Assistant Director, Technology Support and Customer Success Nancy Sprague Technology Center Description Participates in the overall management of a multi-sectioned office responsible for program activities in the areas of technology support, call center operation, customer communications, digital experience delivery, technology service management, and digital experience platform management; leads in planning, organizing, supervising, and evaluating the activities, program functions, personnel, physical, and fiscal resources of the assigned office; assists with strategic planning and goals. Qualifications Required Any combination of education and experience equivalent to a bachelor's degree in information technology, business administration, or a related field. Five (5) years of experience in the field of information technology, some of which shall have been in a supervisory or leadership role. Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience. Knowledge of theories, procedures, practices, materials, and methods related to technology support. Knowledge of contemporary customer experience and customer service practices. Knowledge of technology support in a K-12 environment. Knowledge of related laws, regulations, and policies. Skill in personnel, financial, and administrative management. Proficiency in the use of technology and data compilation, analysis, and reporting. Ability to manage, evaluate, and supervise program activities and personnel. Ability to effectively lead teams in multiple projects. Ability to facilitate meetings and/or present information to groups. Ability to communicate effectively, both orally and in writing. Preferred Information Technology Infrastructure Library (ITIL) certification. Help desk or customer service certification. Salary Range $117,997 - $179,505 Salary Grade [Salary Information] Unified Scale-Schedule C/Grade 004 Office IT Support Services Contract Length 260-Day Contract Pay Frequency Monthly Percent Full-Time Full Time Job Type Information Technology Open Until Filled Yes Re-Adv. Position No