Verint System Administrator

Verint System Administrator

Job Level: W2T Consultant

Job Location: Hybrid, Cleveland, OH

Travel Expectations: 0%

Job Classification:Temporary (W2T)

Join Centric Consulting - A Culture You'll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry - celebrating individuals, collaboration, and lifelong friendships.

In this role, you will:

• Investigate and resolve escalated, complex software issues. Collaborate with development
  team on bug reports and resolutions. Implement workarounds to minimize impact of issues
• Analyze customer-reported incidents, reproduce problems in controlled environments, and
  perform in-depth troubleshooting to identify root causes
• Provide timely and effective communication to customers, keeping them informed of progress
  and resolution status
• Lead the creation and maintenance of comprehensive knowledge base articles,
  troubleshooting guides, and support documentation
• Participate in on-call rotations to provide 24/7 support for critical incidents, as needed
• Identify recurring issues and patterns, proactively work towards long-term resolutions, and
  collaborate with development teams to improve product quality and reliability
• Collaborate with product management and development teams to provide insights and
  feedback based on customer-reported issues and pain points
• Drive the maintenance of support-related documentation, including incident reports,
  troubleshooting guides, and knowledge base articles
• Ensure adherence to documentation standards, ensuring accuracy, clarity, and completeness of
  information

Who You Are:

• Knowledge of Verint highly desirable
• Bachelor's degree in Computer Science, Information Technology or related degree, or
  equivalent work experience
• Minimum of 5 years testing experience using software development life cycle with major focus
  on functional testing, usability testing and integration testing
• 2 years of Programming/scripting experience in any language
• 3 years of experience working with web-based products hosted on Windows using Weblogic,
  IIS, Tomcat SQL Server
• 3 years of technical/product support, software installation or R&D experience in a software
  company
• Strong written and verbal communication skills
• Ability to understand and read log files & willingness to go into details to understand the root
  cause of the issues. Ability to lead complex issues triaging and handling escalations.
• Knowledge in development/scripting languages like Java, Java script, Python, PowerShell, .Net,
  C++, VBScript, JSON etc.
• Knowledge of SQL Server
• Good knowledge of tools such as Wireshark, Fiddler, Netmon is added advantage
• Experience in troubleshooting performance issues in complex products is huge advantage
• Familiarity with Contact Center operations and tools helpful
• Experience with the installation, support, use, or administration of quality monitoring and other
  workforce management software's will be added advantage
• Experience with Security such as SSL, Single Sign-On with Windows & other IT security aspects

Total Rewards:

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits.

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bringunmatched experiencesto clients and employees. These aren't just words we use - it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part inpromotingdiversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bringour mission and core valuesto life, working together to provide the highestqualityservices to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.

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