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CBHC- MEDICAL ASSISTANT JOB DESCRIPTION
POSITION SUMMARY: In the clinical area, the Medical assistant under the direction and supervision of the Nurse Manager or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care. In the administrative area, the medical assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting. Position: Medical Assistant Department: Community Based Health Center (CBHC)- Adult Schedule: Full Time- 40 hour -Day shift with rotating every other weekend ESSENTIAL DUTIES/RESPONSIBILITIES: Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include: CLINICAL SUPPORT:
Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families. Collaborates with the Nurse manager/Medical Director, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication. Monitors patient flow including waiting room activity and communicating wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients. Conducts pre-visit chart review and preparations for upcoming visits, including: Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs) Greets patient in waiting room and escorts to exam room Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy. Assists with intake process as determined by departmental needs Checks two patient identifiers Accurately collects and documents in the medial records; vital signs, chief complaint/reason for visit, and medical, family, social history Enter allergies and smoking status Documents current medications and prescriptions that need to be renewed Obtains immunization records/history, and enters findings into patient medical record Instructs patient on how to prepare for the provider (assisting as necessary) Anticipates/sets up special equipment and/or supplies needed for visit Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record. Arranges refills information for provider approval Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature) Complies with department documentation standards to ensure complete and accurate patient record Update patient pharmacy information Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.
Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to:
Vital signs Oxygen saturation by pulse oximeter Routine EKGs (if department needs require) POCT (i.e. glucometer- if department needs require.) Phlebotomy (if department needs require) Helps to complete patient visit by printing disposition forms and patient education materials Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee Strictly adheres to isolation procedures as initiated by licensed personnel. Performs initial cleaning/decontamination of equipment/materials and instruments. Checks inventories, and restocks, replaces, assembles patient equipment and supplies. Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee. Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment. Prepares supply order form. Understand, respect and demonstrate patient confidentiality in all endeavors. Performs other duties as needed for the intended population receiving outpatient psychiatry services
CLERICAL SUPPORT:
Performs duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments. (Clerical support is based on clinic needs and will not be the MA's primary role.) Gathers and/or assist patients with registration information at visit. Ensures accurate data entry and updates data into the computer system. Data includes demographic, billing data and patient payment information. Directs patients with financial concerns to staff who can assist them in the completion of applications forms. Maintains clinic files and patient records; screen patient's chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required. Use computer terminal for access of patient information, Insurance verification, Check for PCP within BMC or upcoming appointments in psychiatry; prepare files and other clinic specific form Mails out clinic specific notices and letters as required. Handles clinic mail and delivers to the appropriate person. Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.). Reschedules patients from canceled or bumped clinic sessions.
GENERAL DUTIES:
Demonstrates the knowledge and skills necessary to provide age-appropriate care to the groups of patients regularly served. Orientation of new staff; serves as a resource to float pool staff Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. - Utilizes hospital's cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital's mission and goals
ADVANCED ADMINISTRATIVE DUTIES: The list below is not an all-inclusive list, but illustrates the nature of administrative duties associates with advanced clinical action:
Schedule urgent patients into providers schedule for evaluation Work Rules, Standards, and Competency Compliance Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant. Adapts to changing patient and practice unit needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit's activities. Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed. Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations. Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed. Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities, maintains required certificates, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc. Attends in-services on new equipment, procedures and programs; maintains accurate annual education record. Complies with established practice standards, policies, procedures, protocols, guideline, and regulations, e.g., DPH (Department of Public health) JC (Joint commission), Fire Codes, OSHA (Occupational Safety), etc. Adheres to attendance, safety, and infectious disease control policies/standard; consistently available on the unit. Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights. Demonstrates the knowledge and skills necessary to provide age appropriate care to the groups of patients regularly served. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals.
JOB REQUIREMENTS:
EDUCATION: Work requires High School diploma or GED plus at least one of the following:
Successful completion of a medical assistant program with some mental health/behavioral health training or Successful completion of the-second medical-surgical clinical rotation in Nursing with some mental health/behavioral health training or 1 year minimum - experience as a mental health counsellor in an acute in patient or out-patient setting. Psych ED experience is a plus
EXPERIENCE:
Equivalent combination of education and healthcare related work experience. Minimum 1 year of previous work experience. Mental health counsellor experience a plus Experience in clinical setting is preferred. Preferably mental health settings
KNOWLEDGE & SKILLS:
Excellent communication skills Ability to de-escalate and work with patients with mental health/behavioral issues Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts. Organizational skills to set priorities and efficiently complete assigned work. Ability to accurately interpret and utilize basic medical terminology and abbreviations. Ability to work independently and to make decisions based on department polices and established procedures. Basic computer proficiency. Knowledge of EPIC a plus Must be able to maintain strict protocols of all confidential or sensitive information
Equal Opportunity Employer/Disabled/Veterans
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Boston Medical Center
Jan 04, 2025