Sales Operations Specialist

The Optimum Business Sales Operations Specialist will support the day-to-day management and governance related to all sales processes across a variety of channels and platforms meant to drive sales growth and streamline operations. High-level responsibilities include design and documentation of business rules and associated technical requirements, oversight of CRM and catalogs including both administrative and development project pipelines, as well as building strategic presentations or reports for management. They will drive sales volume and revenue growth through finding efficiencies and adding new functionality across the sales cycle from initial customer acquisition to subscription lifetime management. Supported by an expansive cross-departmental team, the working strategy must consider the needs of stakeholders across Product, Offers, Billing, Engineering, IT, and Marketing to define dynamic experiences as part of an omni-channel sales pipeline both internally and with external sales partners.

This is a position that requires a dedicated professional and will have hands-on involvement in all sales and CRM system processes, with a particular focus on Salesforce.com based systems and catalog management within legacy billing platforms from Amdocs and Netcracker. Reporting to the B2B Manager of Sales Enablement, this role will be primarily supporting the evolving architecture and maintenance of Optimum Business' digital sales experience for 1st party and 3rd party sales agents alike. This role will directly enable our sales teams by managing the roadmap of optimizations and new features for the digital tools they use everyday, helping to guide a team of technical analysts, developers, and platform administrators who will make it real. Understanding the different sales cycles across channels and customer types will be crucial for creating targeted experiences appropriate for each sales approach. The chosen candidate will be able to integrate processes across network serviceability, catalog management, audience segmentation, prospecting, order entry, payments, field management, provisioning, and data quality or augmentation.

In addition, this role must contribute to developing and implementing metrics-based, ROI driven business cases. He or she must be able to recommend new opportunities, highlighting innovative ideas and techniques to build on an ever-evolving list of tactics meant to lower operational costs and boost engagement for new and existing customers across the various stages of their account and product lifecycles.

*Owning the sales and sales operations project pipeline and facilitating idea intake and priorities across channels
*Developing strategic recommendations/presentations and solutions based on assessment and understanding of operating environments.
*Creation, review, and approval of Product Business Requirement Documents [BRD's] and Functional Requirement Documents [FRD's, RFW's, Etc.] to verify that Sales project requirements are properly collected and reconciled with technical feasibility.
*Ingestion and management of interdepartmental projects with sales systems impacts as a dependency such as product releases, offer updates, and CX or go-to-market changes.
*Maintain KPIs related to sales efficiency including uptime, automation and ticket routing, data/reporting availability, and deployment/update deliverability timelines
*Support development of Sales Training documentation for communication to the front-line Sales personnel. Ensure Sales Teams are ready for system launches/updates and have proper accessibility to and discoverability for any new relevant information and go-to-market processes.
*Ensure that all Sales processes are up to date and being followed by users, and all work is done in line and standardized across all sales channels.
*Managing budgets and vendor contracts/agreements.
*Special Projects as deemed necessary.

*Bachelor's degree in business administration, management information systems, communications, or related field
*2+ years of experience in the telecommunications industry
*Experience with Salesforce.com and other CRM platforms required
*Experience with Amdocs or Netcracker BSS/OSS platforms preferred
*Some experience with e-commerce and/or omni-channel sales platforms desirable
*Some experience with GIS platforms and polygon/vector-based datasets desirable
*Some experience with Jira or other project management tools and writing epics and user stories desirable
*Some experience with Visio or other diagram/flowchart tools desirable
*Some experience with SQL desirable
*Proficiency in Microsoft Office/365 and SharePoint
*Ability to produce clear, compelling, and motivational communications quickly
*Ability to effectively multitask in a fast-paced environment
*Ability to think and act strategically and proactively
*Ability to prioritize and organize effectively