Associate Configuration Specialist, Virtual Tours

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Associate Configuration Specialist, Virtual Tours

The EAB/YouVisit Studios Virtual Tour leverages professional photography and advanced admissions analytics to connect prospective students with universities and admissions teams, enabling informed decisions about their educational future. Through high-quality photography and 360-degree capture techniques, YouVisit Studios provides immersive virtual tours that allow users to explore campuses from the comfort of their homes.

This platform is a valuable recruitment tool for admissions teams, offering insights into popular campus areas and supporting effective engagement with future students. With access to a vast library of campus imagery and information, prospective students can make well-informed decisions about their academic paths.

As an Associate Content Specialist, you will play a key role in supporting the platform's success. Responsibilities include performing routine analysis, configuring systems, and managing tasks. Under general supervision, you will provide configuration support and contribute to project-related activities, collaborating with internal teams, external customers, vendors, and consultants.

Day-to-day duties may include submitting voiceovers, downloading and uploading materials for virtual tour scripting, editing photos from capture teams via proofing tools, and maintaining system health by managing selectable modules that form the backbone of virtual tour content. You will also be responsible for building and editing new or previously launched tours to ensure up-to-date content, as well as handling various administrative tasks to support team members and management.

This position may be located in Richmond, VA or Washington D.C.

Primary Responsibilities:

• Drive Partner Results: Leverage EAB's marketing and innovation assets to achieve partner objectives, ensuring measurable outcomes and consistently exceeding partner satisfaction targets. Collaborate with teams to align initiatives with strategic goals.
• Support Tour Builds: Partner with key internal stakeholders to oversee the implementation and development of virtual tours build process. Ensure seamless integration of provided content and technologies that enhance the user experience and support institutional recruitment goals.
• Prioritize Initiatives: Work closely with partner success teams to evaluate and prioritize key initiatives, ensuring alignment with both partner needs and internal capabilities. Maintain clear communication to manage expectations and deliver results.
• Task Management: Assist in daily task coordination, adhering to strict timelines and budgets while maintaining the highest quality standards. Consistently deliver work that aligns with brand guidelines and project specifications.
• Support Production Teams: Provide hands-on support to the Production Teams throughout the implementation process, including voiceover submissions, content uploads, and tour scripting. Act as a liaison to streamline processes and ensure timely completion of deliverables.
• Develop Process Expertise: Build a comprehensive understanding of each department's role and its influence on the customer journey. Apply this knowledge to improve workflows and foster collaboration across teams.
• Maintain and Update Tours: Take ownership of tour content by regularly editing, updating, and refining both new and existing virtual tours. Use proofing tools and quality control measures to ensure accuracy and relevance.
• Optimize System Health: Oversee system configurations, such as managing selectable modules that underpin the virtual tour content, ensuring optimal performance and user experience.
• Collaborative Problem-Solving: Actively participate in project-related activities, offering solutions to challenges and ensuring alignment with organizational objectives and partner expectations.

Travel expectation (in person):

• No Travel

Basic Qualifications:

• Bachelor's Degree, preferably in the Arts, Marketing, or a related creative field
• 1+ year of developing system configuration with direct client service experience
• Proficiency in photo editing (Photoshop)
• Able to take ownership and drive tasks/projects from beginning to end, working with multiple groups effectively and on multiple projects concurrently
• Experience using project management and approval management systems (e.g., Salesforce)

Ideal Qualifications:

• Skilled at adapting language, format and style for various media and audiences
• Previous project management experience
• Prior experience in marketing, configuration within the higher education industry
• Strong desire and ability to lead and mentor junior team members
• Demonstrated success in building relationships across the organization to advance self, partner, and company success

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary range for this role is $47,500 - $54,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Gender affirming care coverage
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.