Manager Business Operations

The Manager of Business Operations directs the operation of the assigned department while leading and coordinating key functional services to support department objectives and organizational goals. Integrates programs with other departments/services as necessary. Develops and implements an effective insurance denial management program geared towards root cause analysis and denial prevention. Operationalizes financial information, such as budget, capital, and productivity data, to achieve service line goals. Manages the tracking and trending of contract issues.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

Manager of Business Operations Job Responsibilities:

• Acts as a liaison with clinics and all operating units regarding denials and avoidable write-offs.
• Establishes performance expectations and provides direction, feedback, and guidance to team members.
• Considers the impact of assigned projects and program development initiatives on efficient/effective processes.
• Develops and implements schedules/processes with staff input to optimize department functioning and customer service.
• Researches and resolves underpayments from insurance companies and assesses managed care contracts for appropriate reimbursement.
• Ensures that department/functional operations are in full compliance with accrediting and regulatory agency standards. Provides oversight of all business (back office) processes including interconnectivity with clinical operations and billing operations.
• Provides analysis of patient visits and other applicable data to assist in monthly decision-making on services, programs, and financial goals.
• Proactively identifies revenue enhancements and cost reduction opportunities related to services rendered. Develops and fosters relationships with key business partners, staff, and physicians.
• Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.

Manager of Business Operations Requirements:

• Education: Bachelors Degree in Business Administration (or 4 years of experience in lieu of degree)
• Experience: Five years of professional work experience in a relevant environment with one year in a management or leadership role

Manager of Business Operations Preferred Requirements:

• Experience with hospital operations, including inpatient and outpatient services, healthcare regulations, and accreditation requirements.
• In-depth knowledge of healthcare industry standards, financial performance analysis, and key performance indicators (KPIs).
• Strong understanding of hospital administration, medical staff management, revenue cycle, and operational efficiencies.
• Expertise in financial modeling, cost analysis, and budget development, with the ability to make data-driven decisions.