Business Systems Analyst 2 or 3

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Join an award-winning wastewater industry leader in protecting our environment! Metropolitan Council Environmental Services (MCES) operates and maintains the wastewater collection and treatment system in the Twin Cities metropolitan region. It also provides coordinated long-range water resources and supply planning, air and water quality monitoring to meet future needs. MCES treatment plants consistently earn state and national awards for complete compliance with their environmental permits. MCES received a Governor's Award as a Great Place to Work.

To find out more about the Environmental Services division, please click on the link for more information: https://metrocouncil.org/Wastewater-Water.aspx.

How your work would contribute to our organization and the Twin Cities region:

The Business Systems Analyst position within Laboratory Services will utilize knowledge of laboratory operations, combined with expertise in Laboratory business systems to identify, analyze, define, and translate the Laboratory's business requirements into system use. The incumbent will apply an in-depth, comprehensive working knowledge of the Laboratory Information Management System (LIMS), SharePoint, and SAP Business Intelligence to lead projects involving these systems within the Lab. The incumbent will lead cross-functional teams and collaborate closely with other MCES staff on projects and business process improvements that involve Laboratory Business Systems.

• Serve as the SME for Laboratory Information Management System (LIMS) application; Serve as a resource to professional and technical staff and departmental customers on configuration, modification, implementation and testing of LIMS application and system data.
• Acts as a lead liaison between department end-users, technical analysts, information technology analysts and vendors in analyzing, designing, configuring, testing and maintaining system to ensure optimal system performance.
• Serve as LIMS power-user; Provide training to Lab staff and Lab stakeholder/customers on LIMS use and functionality
• Maintain LIMS application tables, configure structure/fields, and ensure smooth operation of internal Laboratory functions
• Develop and write user reports and queries from Laboratory Business Systems. Respond to Stakeholder/Customer data requests.
• Create and write training documents, manuals, and user guides for Laboratory Business Systems.
• Plan system upgrades, costs, and time estimates for completing upgrades.
• Write test scripts, system modifications and identify programming needs and system interfaces with other enterprise applications
• Perform system troubleshooting
• Assists in defining project scope, objectives, project deliverables and critical target dates.
• Develops, coordinates, and implements plans to test business and functional processes during system development and quality assurance testing. Applies analytical methods to develop information needed to evaluate current operations such as work distribution charts, flow charts, process-and-operation charts trends and costs.
• Research best practice models for LIMS and other Lab business systems. Remains current on business functional areas to understand system customer requirements and system feasibility.
• Communicates proposed solutions and implementation details of system components to appropriate parties.
• Acts as project leader on designed projects by directing and coordinating the activities of other staff involved in the system analysis, evaluation, design and installation.
• Other duties as assigned.

Any of the following combinations of completed education (Biology, Chemistry, Computer Science or other related field) and experience working within an analytical laboratory with a minimum of one year as a Laboratory Information Management System (LIMS) power-user or SME including performing system modifications or configurations.

• Bachelors' degree or higher with three years of experience
• Associate degree with five years of experience
• High school diploma/GED with seven years of experience

• Minimum of one year's experience performing configurations and modifications within SharePoint.
• Minimum of one year's experience performing configurations and modifications within SAP Business Intelligence.
• Minimum of one year's experience in Microsoft Excel and creating/maintain complex spreadsheets including creating complex formulas and macros.
• Experience with processes, methods, and techniques to analyze and evaluate business operations.
• Working knowledge and application of the principles and practices of Project Management and Continuous Improvement methods.
• Knowledge of overarching scientific principles and analytical laboratory procedures for environmental analyses.
• Knowledge of Quality Assurance principles as they apply to an environmental analytical laboratory.

• Advanced working knowledge of the underlying structure and principles of Laboratory Information Management Software (LIMS)
• Proficient in the use of a Laboratory Information Management System (LIMS) including an understanding of the role LIMS plays in laboratory operations
• In depth knowledge of goals, operating procedures, workflows, and regulations regarding Laboratory Services functions
• Knowledge of Clean Water Program and NPDES permit requirements as they apply to an environmental analytical laboratory.
• Knowledge of laboratory instrumentation and function
• Ability to understand and interpret Laboratory data
• Proven ability to think critically and correctly diagnose and resolve technical issues
• Ability to respond to inquiries or requests from stakeholders or customers
• Ability to organize, analyze and evaluate available information and draw reasonable conclusions.
• Ability to utilize organizational, planning, and prioritizing skills to manage workload in a changing environment
• Ability to communicate clearly and effectively both orally and in writing to all levels of people. Including ability to write reports, business correspondence and technical procedures, and ability to effectively present information and respond to questions.
• Skill in influencing, instructing and negotiating with individuals to gain their understanding, cooperation and action.
• Experience working and collaborating in a diverse, multicultural, and inclusive environment.

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Union: AFSCME Grade G
FLSA Status: Exempt
Safety Sensitive: No

What your work environment would be:
Work is performed in a standard office setting. Subject to work in laboratory and industrial environments, and utilize Personal Protective Equipment (PPE), including respiratory protection, to protect employee from potential exposure to fumes, vapors, corrosives, airborne particulates, elevated noise, and temperature extremes.? The work environments will include outside activities during all types of weather conditions.

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.