Senior Product Manager - Growth

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary:

Vivint Smart Home is seeking a highly motivated and strategic Product Manager - Growth to lead key initiatives aimed at driving revenue and enhancing customer experiences through Vivint's mobile app. In this role, you will be responsible for optimizing the in-app shopping experience, enabling customers to seamlessly upgrade their systems with additional products and Servicess. You will also oversee Vivint's Refer-a-Friend program, driving new customer acquisition through innovative referral strategies. Additionally, you will manage cross-sell opportunities between Vivint and its parent company, NRG, leveraging the mobile app to deliver an integrated and value-added customer experience. Your efforts will directly contribute to Vivint&aposs growth and customer retention, focusing on expanding the adoption of smart home and energy solutions.

Primary Responsibilities:

• Drive revenue growth by enhancing the in-app shopping experience, enabling upsells and upgrades for existing customers.
• Lead and optimize the Refer-a-Friend program to boost customer acquisition through the in-app referral system.
• Collaborate with internal teams to identify and manage cross-sell opportunities between Vivint and NRG, enhancing the value of the mobile app experience.
• Ensure the mobile app is a central platform for customers to discover and purchase new products and Servicess, improving customer satisfaction and long-term retention.
• Establishastrong balance between discovering new product opportunities and delivering world-class product experiences
• Distill complicated problems into simple, minimal solutionsdelivered through the Vivint mobile app
• Write clear and concise user stories and requirements, prioritizing development items to align with the product roadmap
• Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on mobile development, user experience, and data structures
• Partner with our world-class User Research team to identify problems, test solutions, and learn about our customers
• Advocate for the customer, and the business, through research, insights, and regular contact with our customer-base
• Rapidly iterate productconceptsthrough user testing, high fidelity mocks & prototypes, user journey maps, storyboards, and more
• Collaborate with other teams to ensure product opportunities arehighlyvaluable to customers, viable for the business, easy to use, and technically feasible
• Work closely with cross-functional teams of designers, engineers, program, and QA to ensure delivery against product roadmap
• Build and maintain relationships across organization
• Monitor product performance and proactively identify opportunities for product improvements
• Identify opportunities for customer testing and drive execution while measuring and reporting results
• Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch
• Work with your product squad in ensuring product market fit for your suite of products and features

Required Skills, Experience & Education:

• 2-4+years of relevant PM experience

Preferred Skills, Experience & Education:

• Mobile app experience (preferred, but not required)
• Master's degree or equivalent work experience

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.