Manager, Robinson College Operational Services

Georgia State University
$40,078 - $60,298
tuition assistance, retirement plan
United States, Georgia, Atlanta
1 Park Place (Show on map)
Jan 07, 2025
Description : Manager, Robinson College Operational Services Robinson College of Business Atlanta Campus The J. Mack Robinson College of Business (RCB) at Georgia State University (GSU) in Atlanta offers an exciting and unique opportunity to serve as the Robinsin College Operational Services Manager. With more than 8,000 students, 170 faculty members, and 140 professional Staff, RCB is among the largest accredited business schools in the United States, with a student body that is one of the most diverse in the country. Our research and academic programs are consistently highly ranked. GSU is a leading R1 urban research university located in the heart of Atlanta. It is the largest university in Georgia, with 54,000 students, and is one of the fastest-growing research institutions in the university system. GSU is ranked as the third most innovative public university in the nation by U.S. News & World Reports and continues to lead the state and nation in graduating economically and racially diverse students. These are exciting times at the J. Mack Robinson College of Business at Georgia State University. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence. WHAT MAKES Robinson College of Business A GREAT PLACE? A flexible work environment Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship A rapidly growing center within an academic setting The Robinson College of Business at Georgia State University is seeking a Manager, Robinson College Operational Services for the Atlanta Campus who is flexible, a customer service-driven self-starter, able to work independently, and willing to take a hands-on, proactive approach to maximizing operational effectiveness. HERE IS WHAT YOU WILL DO Robinson has offices, classrooms, meetings, and collaboration spaces at three locations on the Atlanta campus. This position is responsible for managing the daily operations of Robinson spaces in all three locations. This is a customer service-focused role that has the potential to interact with all Robinson faculty, staff, and students, as well as various service departments within the university. This position will be expected to walk between Robinson-occupied buildings on the Atlanta campus daily. The office for this position will be located at 55 Park Place. The successful candidate will be responsible for the following: Manage the daily operations of the department, providing operational support services that ensure maximum functionality, flexibility, and support for 24 Robinson College units across the Atlanta campus, encompassing three buildings and nearly 316,000sf of occupied space. Oversee customer service processes to ensure excellent customer service for all activities, including classes, meetings, and events. Resolve complex customer service issues when escalation is necessary. Analyze customer interaction data to identify and suggest process improvements to the Assistant Director. Oversee employee onboarding and off-boarding activities for Robinson College, ensuring the following changes are completed correctly and effectively: phone caller ID updates and connections/disconnections, pickup/return and activation/deactivation of keys and access cards, office signage updates, updates to departmental records, and office cleaning and preparation for new employees. Responsible for hiring, training, developing, and disciplining the Facilities Coordinator, Events Coordinator, and a team of approximately 10 student assistants through supervision, coaching, and support in their day-to-day responsibilities. Responsible for communication of GSU HR policies and procedures to the entire department. Implement team building and collaboration strategies to ensure a strong sense of cohesion and trust within the department. Assist with emergency operation response protocols for Atlanta campus Robinson buildings and their constituents. Lead on-site emergency response and evacuations. Coordinate minor renovation projects initiated by Robinson departments with the GSU Renovations department. Implement departmental initiatives and small projects the Assistant Director and Director sets forth. Benefits - The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees. The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees. USG offers healthcare, dental, vision, and other benefits and retirement plan options. https://hr.gsu.edu/service-centers/benefits/ USG Retirement Options Optional Retirement Plan -- ORP is a 401(a) Defined Contribution Plan. Employees contribute 6%, and USG contributes 9.24% to the plan. Employees are immediately vested. Teacher Retirement System -- TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6%, and USG contributes 19.81% to the plan. Your retirement benefit is calculated by factoring in years of service, final salary, and a 2% multiplier. Employees are vested after 10 years. See the retirement webpage for more information. Tuition Assistance Program (TAP) -- Full-time employees enrolled in a USG degree program may earn their degree for free. Find the TAP details here. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Hiring Requirements: Bachelor's degree in business or a related field and two years of supervisory/managerial experience or a combination of education and related experience. College/Business Unit : Robinson College of Business Department : Operational Services Location : Atlanta Campus Shift : 7:30am-4:15pm, may vary Salary : $40,078 - $60,298 Pay Grade : 15 FLSA Status : Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 01/06/25, 6:53:43 PM Closing Date : 01/21/25, 4:59:00 AM Special Instructions : To be fully considered for this position, all candidates must submit the following at the time of submission: A complete and accurate GSU application Resume Cover Letter 3 Professional references #LI-BD1 Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.