IS Analyst - Hybrid

About Us

FirstLight is a leading clean power producer, developer, and energy storage company serving North America. With a diversified portfolio that includes over 1.65 GW of operating renewable energy and energy storage technologies and a development pipeline with 4+ GW of solar, battery, hydro, onshore wind and offshore wind projects, FirstLight specializes in hybrid solutions that pair hydroelectric, pumped-hydro storage (including Northfield Mountain, the largest energy storage facility in New England), utility-scale solar, large-scale battery, and wind assets. The company's mission is to accelerate the decarbonization of the electric grid by supporting the development, operation, and integration of renewable energy and storage to meet the world's growing clean energy needs and deliver an electric system that is clean, reliable, affordable, and equitable. Based in Burlington, MA, with operating offices in Northfield, MA, New Milford, CT, Oshawa, ON and Montreal, QC, FirstLight is a steward of more than 14,000 acres and hundreds of miles of shoreline along some of the most beautiful rivers and lakes in North America.

FirstLight is wholly owned by PSP Investments, one of Canada's largest pension investment managers. We have over 200 employees in Canada and the US with operations based in Massachusetts, Connecticut, New York, Pennsylvania, Ontario and Quebec. In Canada, FirstLight operates through its subsidiaries H2O Power and the recently acquired Hydromega, which is headquartered in Montreal.

We proudly serve our host communities and beyond through our clean energy assets, the recreation spaces we steward, the jobs we produce, and the economic benefit we deliver through our operations and charitable actions.

We are a team of caring, passionate professionals who are driven to deliver positive climate impact and to have fun while doing it! We value diversity, equity and inclusion and encourage people with diverse perspectives, skills and experiences to apply.

Position Detail:

Key Responsibilities Include, But Are Not Limited To:

• Provide exceptional customer service by way of technical support in OT/IT Environments;
• Lead assigned projects and provide subject matter expertise to diagnose and remedy escalated issues by the business units, project stakeholders and/or other members of the IS team;
• Coordinate with external vendors from a project management and technical aspect;
• Collaborate with IS team to improve IS design and build standards; ensure standards are adhered to;
• Monitor and action assigned tickets in the queue while paying careful attention to requirements and timelines;
• Monitor and maintain systems performance and troubleshoot outages;
• Provide feedback for the future of the technology practice (evaluating vendors, products, solutions, etc.);
• Assist with infrastructure designing and scoping solutions for new initiatives;
• Escalate critical incidents as necessary while providing stakeholder communication;
• Contribute/develop documentation of processes, systems, and configurations;
• Support the configuration, installation and testing of current and/or new systems;
• Use industry standard monitoring and analysis tools as required;
• Assist in the creation, support, and maintenance of operational documentation;
• Adhere to fundamental change management principles and core IT processes based on ITIL;
• Work with 3rd party technical support provider(s);
• Expand knowledge and activities to increase understanding of support to SCADA/controls environments;
• Perform other duties and responsibilities as assigned;

• Comply with all FirstLight policies and procedures.

Job Qualifications / Skills

Why Work for FirstLight?

We consider our employees to be our most valuable resource and we strive to provide a challenging, collegial, and rewarding workplace. FirstLight embraces a company-wide commitment to recruit, develop, and retain a dedicated, diverse, and engaged workforce that is motivated to be better both professionally and personally.

Joining the FirstLight Team is an opportunity to experience a unique and exciting culture. Some of our benefits for eligible employees include:

* Comprehensive Medical, Dental, Vision, Life and Disability Insurance

* Paid Parental Leave

* Health and Wellness Programs

* Mental Health Care

* 401(k) with Employer Matching

* Flexible Spending Account

* Health Savings Account

* Annual Performance Incentive Plan

* Employee Assistance Program

* Generous Paid Time Off Plan

* Paid Holidays

* Professional Development

* Employee Referral Program

* Tuition Reimbursement

* Charitable Matching Program & Employer Sponsored Volunteer Program

FirstLight provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, FirstLight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

FirstLight's values are:

Respect - Integrity - Safety - Excellence - Innovation - Team

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