Customer Service Representative (In-Office)

Come Work with Us Onsite!

Benefits Start Day 1!

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Taylor is proud to now offer "Daily Pay". With "Daily Pay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

Ready to build a career? It's time to look at Taylor.

Your Opportunity:

Taylor Print & Visual Impressions, a Taylor Corporation company, is adding a Customer Service Representative to our team ON-SITE in Las Vegas, NV to successfully support our sales representatives, operation center teams, customers and vendors to ensure customer retention and satisfaction.

Your Responsibilities:

• Act as a dedicated liaison between the Sales Representative and Operation Center Teams to ensure customer needs and requirements are met.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience. This includes actively participating in continuous improvement initiatives.

• Assist Sales Representatives in understanding details of products, pricing, processes and partner with them to build sustainable relationships of trust through open and interactive communication.

• Order entry and follow through. Ensure accuracy of information, monitor progress of jobs, update information as needed and required.

• Support the Sales and Customer Service Team members IN-OFFICE in our Las Vegas facility.

Your Hours: Monday - Friday, 8:00am - 4:30pm

You Must Have:

• A high school degree or the equivalent and 1 year of previous customer service or customer support experience

• Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences

• Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization in person or via phone

• Effective time management skills and the ability to manage multiple tasks and prioritize tasks

• Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook

We Would Also Prefer:

• Excellent problem solving, follow-up, and organizational skills

• In-depth knowledge of company product and services; Technical print knowledge helpful

• Knowledge of commonly-used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, outside vendor relations

About Taylor Corporation

https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.

Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.