Emergency Department - Communication Liaison, Full Time
POSITION SUMMARY:
Serves as a point of contact for referring physicians to provide assistance with accessing services offered within VHS. Serves as a liaison between physicians, specialists, programs, and patients of the Emergency Department. Works in conjunction with the other health care professionals to evaluate and address the needs of patients to ensure timely access to services needed and optimize health and wellness.
EDUCATION:
High school degree or equivalent, Associates degree preferred. In lieu of a degree a minimum of 1 year as an employee in VHS.
EXPERIENCE:
The Communication Liaison must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. Employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Demonstrate empathy, integrity, honesty and compassion in difficult conversations. Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions. Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries. Ability to navigate the health care system in effort to obtain necessary information. Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented. Demonstrates excellent communication, organizational, and interpersonal skills. Pleasant and professional phone skills with good diction, tone, and pace. Strong written and communication skills required including grammar and spelling. Ability to work quickly while making accurate decisions is required. Must be able to use general office equipment including multi-line telephone system.
SPECIAL SKILLS:
Highly adaptable with strong interpersonal skills, Sound written and verbal communication skills.
Area of Talent: Business Office & Clerical
Organization: The Valley Hospital
Department: VH EMERGENCY DEPARTMENT
Shift: Day
Full Time
Schedule: 7a-730p
req16633
United States
Valley Health System
Jan 08, 2025