Community Liaison

Community Liaison

Rockford Center is a 138-bed mental health facility located in Newark, DE, providing easy access to a full complement of inpatient and partial behavioral health programs for children and adolescents, adults, and older adults. Rockford is the only child inpatient behavioral health facility in DE, offers an experienced and tenured senior management team, and serves New Castle County and northern Maryland.

Our Community Liaisons are key members of Rockford Center who will assess the needs of patients, the community and the hospital in order to develop and maintain a long-term referral relationship which will generate a continuous flow of admissions to meet hospital census objectives.

Benefits:

• Competitive Compensation
• Generous Paid Time Off - 23 days in the first year!
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program

Key Responsibilities include:

• Design and maintain an effective tracking system of persons admitted via professional referral sources to the facility
• Contact referral sources after referral to acknowledge admission and provide appropriate information; Set up communication log, obtain releases, distribute information to referral sources
• Respond to specific requests and needs of referral sources for information or materials, including, admission procedures, program descriptions and treatment plans
• Plan and lead events, provides tours, perform referral source in-services, act as a liaison between the Referral Source and the hospital, and seek out new business development opportunities for the hospital
• Develop new accounts and market in the private and public sectors as directed by the CEO and Director of Business Development

Essential Job Duties:

• Designs and maintains an effective tracking system of persons admitted (via professional referral sources) to the facility.
• Contacts referral sources after referral to acknowledge admission and provide appropriate information. Sets up communication log, obtains releases, distributes information to referral sources.
• Responds to specific requests and needs of referral sources for information or materials, including, for example, admission procedures, program descriptions and treatment plans.
• Assures prompt receipt of discharge summaries by referral source requiring this information.
• Communicates in a timely fashion with potential referral resources to business development via tracking form.
• Consistently engages and interacts with our patients and their families by using the treatment principles of Trauma Responsive Care.
• Support facility internal and external customer service standards.
• Follow Rockford Center Time and Attendance policy.
• Will adhere to all safety policies and safe work practice.
• Will adhere to all hospital policies and procedures.
• Perform other duties as assigned.

Physical and Mental requirements of Job:

Able to stop, crouch, reach, walk, and stand for sustained periods of time; use extremities to press against something with steady force, as well as pull objects, using extremities to draw, drag, haul, or tug in a sustained motion; able to feel, grasp, and finger objects and lift them from a lower to higher position or horizontally from one position to another; express and exchange ideas via spoken or written work to convey detailed information in an audible and quick manner, able to make fine discriminations in sound and to perceive the nature of sounds with no less than a 40lb loss @Hz, 1,000 Hz and 2,000 Hz, with or without correction; able to substantially move wrist, hands and/or fingers in a repetitive motion.

Must be able to exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and occasionally exert up to 50 lbs. of force.

Visual Acuity:

Visual acuity required adequate for preparing and analyzing data and figures, accounting, transcription, characters on computer terminals, reading, and visual inspections necessary.