Team Leader - Optometric Tech - Full time - Taylor
 Henry Ford Health System | |
 United States, Michigan, Taylor | |
 Jan 11, 2025 | |
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GENERAL SUMMARY: Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up. Responsible for being a support to the management team with training the team and following the standardized training programs in a timely manner, creating and maintaining the department team schedule, manage the patient schedule, communicating goals to the team, conducting and participating in department meetings. Acts as a role model in providing excellent patient care by exceeding patient's expectations. PRINCIPAL DUTIES AND RESPONSIBILITIES: * In addition to the clinical skills required for the Optometric Tech Level 1, must have the ability to take an active role in any attempt to constantly and measurably meet and/or exceed corporate goals. * Conducts all necessary and standardized training for all Optometric Assistant's. Initiate's team builder exercises that support HFO strategies to achieve training goals. * Ensures team leverages the strengths and limitations of their individual employees when creating work assignments. * Oversees patient flow and meets with Optometrists. * Show sincere interest in others and their concerns while demonstrating tact and diplomacy. Relate to people in an open and friendly, accepting manner. * Answer and address customer concerns and questions. Directs customers to the appropriate source when unable to address customer's questions. Handle multiple customers effectively with tact and a sense of urgency. * Attend and conduct department and office meetings to promote and build effective teams to insure everyone is committed to corporate goals. * Responsible for creating and maintaining the department schedule. * Works closely with the management team and Director of Clinical Services to assure patient care is exceeded and all training is being conducted in a proficient and timely manner for the department. * Demonstrate effective organization skills. The ability to efficiently organize, prioritize, and maintain daily activities and multiple tasks KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Requires High School Diploma or G.E.D. * Requires at least six months experience in the Optometric Tech position. * Completion of all required training courses, including the HFHS Leadership Charge Training program. * Requires the ability to read and understand information and ideas presented in writing; the ability to listen and understand information and ideas presented through spoken words and sentences; the ability to communicate information and ideas in speaking so others will understand; and the ability to use basic math skills * Retail or Hospitality experience preferred * American Board of Opticianry Certification (ABOC) and or National Contact Lens Examiners Certification (NCLE) preferred * Prior management experience preferred * Must have the ability to stand and walk for long periods of time and occasionally lift and or move up to 50 pounds * Requires the leadership skills and drive to achieve office goals and outcomes * Must be able to motivate and direct a team of professionals * Requires completion of all training courses as directed by Henry Ford OptimEyes, including completing the HFHS Leadership Charge training program. * Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy * Must practice the customer skills as provided through on-going training and in-services. WORKING CONDITIONS: * Works in a retail optical environment. * Requires evening and weekend hours. Additional Information
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