Business Analyst, CX

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

Summary:

This business analyst role will provide analytics support for a Customer Excellence (CX) department, plus lead one or more strategic initiatives. The analytics role utilizes SQL and Tableau and is a blend of data and strategy. You will be part of a 10-person analytics team and have your own area of ownership. This role is onsite in Lindon, UT 3-5 days a week and can be remote on other days, subject to current company policies.

Primary Responsibilities:

• Own a suite of reports and Tableau dashboards
• Optimize a CX department's strategies to create $1M+ in cost savings or revenue generation
• Lead strategic projects to increase service revenue and reduce spend, while also improving overall customer experience
• Partner with Director and VP level leaders of our 3,000+ person contact center team that handles over 10M calls annually. Apply a data-driven, consulting approach to drive real change.

Required Skills:

• 1 or more years minimum of full-time experience with SQL
• Able to work onsite in Lindon, UT at least 3 days a week
• We also value other applicable experience in consulting, analytics, statistics, or operations
• Diverse thinking. Our team foundation is safety and trust. We want you to bring your whole, unique self to the team and we will win together
• Critical thinking skills. Identify trends in Vivint customer purchasing and payments and develop creative solutions to specific problems
• Communicate clearly and concisely. Turn complex data into simple stories that drive action
• Vivint CX is a fast-paced technology environment with frequent change. We especially value candidates with:

• Proven track record of driving meaningful financial or customer experience improvement
• Mindset to challenge ideas, make data-driven decisions, and think like a consultant

Required Education/Experience:

• Experience with SQL and Tableau or other dashboarding tools are strongly preferred

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.