Business Intelligence Engineer

Ampcus, Inc
United States, Washington, Seattle
Jan 09, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Business Intelligence Engineer Location(s): Seattle, WA Client mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service (CS) team is an essential part of that mission. one of the largest customer service organizations in the world. The Americas Customer Experience team in CS hires the world's brightest minds, offering an environment in which they can relentlessly detect, design, and drive solutions to improve the customer experience. We do this every day by solving complex business and technical problems with ingenuity and simplicity. We are looking for a for an outstanding business intelligence engineer to join our team in building and maintaining end-to-end data and analytics solutions that drive business insights. This is your opportunity to be a core part of the team that reduces defects on behalf of our customers and enhance their experience. On the World Wide CX BI team, you will be surrounded by people that are exceptionally talented, bright, and driven, and believe that world class BI is critical to our success. To help build this growing team, you must be highly analytical and possess a strong passion for analytics and accountability, set high standards with a focus on superior business success. In this position, we are looking for a Sr. BI Engineer with experience in applying analytics to solve complex business problems. The ideal candidate has a demonstrable track record of success in driving business impact through application of analytics. As a BI Engineer, you will work closely with internal stakeholders to perform data analyses, develop complex SQL queries for ad-hoc requests and projects, define metrics through your deep understanding of the business and create self-service dashboards/reports to bring visibility into health of the business. You will exercise your technical skills in SQL, Python or other data analysis tools and visualization tools such as QuickSight in order to produce reports and build dashboards that are flexible and information-rich. Key Responsibilities: Provides robust BI solutions for complex problems, that are extensible and scalable. Designing, developing and managing cloud based analytics tools to develop self-service/automation capabilities. Partnering with Customer Experience program and analytics teams to identify new product development ideas, draft technical requirements and build solutions to enable teams to achieve organizational goals. Advocate the team on cloud based tools/services for data deep dives, insight generation and help stakeholders to think/operate at scale. Research Collaborate and Implement new technologies and methodologies to solve challenging business problems. Serve as liaison between the business and analytics team to achieve the goal of providing actionable insights into current business performance, and ad-hoc investigations to support future improvements or innovations. This will require data gathering and manipulation, problem solving, and communication of insights and recommendations. Drives best practices in operational excellence, data modelling, and analysis. Ensure that BI solutions are correctly and efficiently supporting the business. Write high quality code to retrieve and analyze data and build data visualizations to tell the story of business trends, patterns, and outliers through rich visualizations. Basic Qualifications: 6+ years of professional or military experience. 5+ years of SQL experience. Experience programming to extract, transform and clean large (multi-TB) data sets. Experience with AWS technologies. Experience in scripting for automation (e.g. Python) and advanced SQL skills. Experience with data visualization using Tableau, Quicksight, or similar tools. Experience building measures and metrics, and developing reporting solutions. Preferred Qualifications: Experience working directly with business stakeholders to translate between data and business needs. Experience managing, analyzing and communicating results to senior leadership. Master's degree in statistics, data science, or an equivalent quantitative field. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.