Managed Services Operator - West Coast

Managed Services Operator - West Coast

Laerdal Medical Benefits Include:

• Generous PTO & Holidays
• Hybrid and Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY based office

Position Overview:

The Managed Services Operator is a key member of Laerdal's Managed Services Team, delivering expert support and ensuring seamless service delivery for programs such as Simulators as a Service, SimTechs as a Service, Scenarios as a Service, Nurse Onboarding, and Accelerate Programs. In this role, you will collaborate with the Business Development and Sales teams, providing support for customer engagements, tradeshows, and the implementation of new programs. Additionally, the Managed Services Operator oversees all aspects of Laerdal equipment management, including setup, maintenance, and shipping. You will also contribute as a standardized patient in training scenarios, playing a vital role in enhancing the quality of Laerdal's solutions and customer experiences.

Responsibilities:

Technical Operations and Equipment Management:

• Install, operate, maintain, troubleshoot, repair/upgrade, and set up/break down Laerdal equipment and supplies for managed services.
• Package and palletize equipment to ensure safe arrival, setup, pack-out, and pickup at customer locations.
• Operate equipment with attention to medical accuracy, making adjustments based on participant actions or direction from subject matter experts.

Scenario Programming and Customization:

• Program scenarios tailored to customer curriculum and training needs.
• Collaborate with customer subject matter experts to design and deliver customized Managed Service offerings, such as mobile simulation setups and programming solutions.

Customer Engagement and Collaboration:

• Work with the Business Development and Sales teams to identify managed service solutions for customers.
• Assist in promotions, events, site visits, and other customer-facing engagements.
• Provide guidance and feedback to contract team members during onsite operations.

Resource and Communication Management:

• Efficiently manage resources and time to ensure smooth delivery of managed services.
• Foster clear communication between team members, management, and departments to promote effective collaboration.

Requirements:

• Ideal candidate must reside in the West Coast sales region
• Bachelor's degree preferred, with knowledge of the healthcare industry and simulation-based learning.
• Minimum of 2-years of Simulation experience (or equivalent experience in related field) and a proven track record of delivering exceptional client service, including managing demanding customer needs.
• Strong communication, problem-solving, and collaboration skills, with attention to detail and strategic insights for continuous improvement.
• Audio-visual skills, including setting up cameras, microphones, and troubleshooting equipment malfunctions.
  
• Networking skills, such as managing IP addresses, ethernet connections, and configuring computer display settings with external monitors and simulators.
• Self-starter able to thrive in a fast-paced, dynamic environment; passionate about people, projects, and processes.
• Ability to lift and transport up to 75lbs of equipment; reliable transportation and a cellular phone; willingness to travel up to 90% of the time, including weekends and holidays.
• Familiarity with Laerdal Medical Simulation Portfolio/Operations.

Salary Range: $58,000- $62,000, eligible for 9% annual bonus

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.