LEARNING EXPERIENCE COORDINATOR-HEALTHCARE (REMOTE)

MAKE A DIFFERENCE AT OCHIN!

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Learning Experience Coordinator position is responsible for the learning experience of the end user starting with the Epic implementation process and beyond Go Live. The role coordinates the clerical and administrative duties related to the planning, development, and implementation of the training plan as part of the pre-Go Live activities. This role will work closely with trainers to transfer knowledge from the organization to trainers as preparation for training delivery. This role will act as a liaison between the service area and OCHIN to discuss, assign, and execute training plans and materials throughout the implementation period and beyond.

Essential Duties

• Meets weekly with service areas to determine training needs, coordinate efforts, and adjust the training plan accordingly.
• Deliver training materials to service areas to assist with understanding course offerings and prerequisites for courses.
• Coordinates with OCHIN, site leaders, managers, and directors to complete implementation and training tasks.
• Assesses site interests and abilities and develops realistic goals during implementation.
• Maintains and manages the schedule of learning sessions.
• Supports training by monitoring items such as licenses, login credentials and routers are in place prior to delivery.
• Monitors the participation rates of members and provides a weekly report to members during implementation process.
• Assess instructional effectiveness through surveys and direct communication with members.
• Gather feedback from trainers and trainees after each educational session and use the data to improve instruction and retention.
• Conducts periodic site visits with service areas, prepares reports and provides feedback to all parties involved.
• Helps as a liaison between members and OCHIN to bridge training needs post implementation.
• Manage the enrollment of students/trainees in the OCHIN open institute.
• Assist in the coordination and placement of interns/externs.
• Develops metrics for Key Performance Indicators within Training Delivery
• Reinforces the utilization of team-specific operational metrics to track the performance of the delivery.
• Other duties as needed to support the organizational mission and goals.

• Bachelor's degree in Education, Healthcare, Science, Business Management, or related field or an equivalent combination of education and experience required
• Minimum of two (2) years of experience in the following fields: Administrative, Coordination, Patient Access, Strategy or Project Management required
• Must be proficient in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
• Experience in SmartSheet & SharePoint is desired.
• Experience working in Epic EHR is desired.
• Work experience in a Healthcare setting and understanding EHRs is highly desired.
• Must have excellent communication and collaboration skills, and the ability to speak knowledgeably with member clinics via email, phone and on Zoom meetings/calls.
• Must be comfortable working in a virtual environment, collaborating and supporting via video in Microsoft Teams and on Zoom
• Strong administrative and organizational skills
• Exemplary communications skills, both written and verbal
• Ability to work in on multiple complex programs and projects at one time
• Excellent interpersonal, intercultural, and customer service skills

Base Pay Overview

The typical offer range for this role is minimum to midpoint, ($58,039 - $72,549) with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/team/careers/

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

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