Manager - Quality - Lenexa, KS

Pace Analytical Services

Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

SUMMARY:

If you are a self-directed leader ready to work in a collaborative effort, this is your role. Ability to work individually and as part of a team. Responsible for managing the implementation of quality programs, policies, and procedures from a functional or technical perspective for multiple locations within the division. Provide advisement to management staff in quality related matters, including performance, regulatory compliance, and data quality and usability.

ESSENTIAL FUNCTIONS:

• Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.
• Implements and manages quality processes, results, audits, and improvement programs to achieve desired results, aligns leadership and resources required, and ensures effective administration; areas are varied.
• Provides input and advice regarding development of the policies and procedures for the function, group, or areas; areas are intermediate to complex.
• Provides observations and recommendations to leadership for improvement of the organization's policies, procedures, and practices on quality matters.
• Manages expectations of leaders, managers, staff, and operations, facilitates communication on customer needs and business requirements, and compiles and monitors performance metrics; contacts are at all levels.
• Resolves escalated, technical or sensitive quality problems or conflicts; works with internal groups or external agencies as needed and contributes to the successful resolution; areas are intermediate to complex.
• Manages the group or area budget including allocating resources and approving expenditures under control; budget is moderate in nature.
• Oversees or participates in special projects by identifying company, department, customer or service issues and priorities; communicates and coordinates and evaluates results.
• Maintains currency of quality regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biology, or a closely related field; AND three (3) years of experience in quality; OR an equivalent combination of education, training, and experience. Three (3) years of supervisory experience is strongly preferred.

Required Knowledge and Skills

Required Knowledge:

• Comprehensive principles, practices and techniques of quality systems and operational areas.
• Understanding of the development and implementation of quality programs, policies, and procedures.
• Principles and practices of developing teams, motivating employees, and managing in a team environment.
• Training others in policies and procedures related to the work.
• Preparing clear and concise reports, correspondence, and other written materials.
• Basic principles and practices of budget development and administration.
• Basic understanding of applicable quality standards referenced in regulatory programs and client programs.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Principles and techniques of providing effective oral presentations.
• Principles and practices of program planning, development, and evaluation.
• Principles and techniques of making effective oral presentations.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing comprehensive professional-level quality duties in a variety of assigned areas.
• Overseeing and administering comprehensive and varied quality functions.
• Supervising and evaluating employees and providing related recommendations.
• Training others in policies and procedures related to the work.
• Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.
• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
• Interpreting, applying, and explaining applicable laws, codes and regulations.
• Providing consulting services to supervisors and staff.
• Preparing functionals reports, correspondence, and other written materials.
• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.