Guard - Visitor Relations

Lubbock

39817BR

National Ranching Heritage Center

Position Description

We are seeking a friendly, reliable, and customer-service driven individual to join our team at the National Ranching Heritage Center (NRHC). In this role, you will be the first point of contact for visitors, ensuring they have a welcoming, informative, and memorable experience. You will play an essential part in welcoming visitors, connecting the public with the appropriate staff members, serving as event support, and maintaining a safe and comfortable environment. As a key member of our team, you will assist in daily operations and collaborate closely with staff to ensure smooth execution of events and activities, while always prioritizing the safety and satisfaction of our guests.
Key responsibilities include greeting and assisting visitors, answering the main NRHC phone line, providing event support, ensuring visitor safety, and helping to enforce facility policies. Flexibility to work evenings and weekends is required.
If you are passionate about providing excellent customer service and enjoy working in a dynamic and engaging environment, we encourage you to apply for this exciting opportunity.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and/or College

The National Ranching Heritage Center (NRHC), located north of the Texas Tech University campus on 4th St, is a 27.5 acre museum and historical park with 48 ranching structures and objects dating to the early 19th Century. In addition to the historical park, NRHC has 38 life-size bronze outdoor art pieces and a 44,000 square foot museum building with six galleries featuring permanent, as well as temporary exhibits of art, photography and artifacts that capture historical and contemporary Western life. A dynamic institution that tells ranching's story, NRHC also provides a range of educational programs for children, youth and adults focusing on pioneer history, western culture, natural resource management and other current and historical ranching subjects.

Major/Essential Functions

• Visitor Reception & Information: Greet visitors warmly, track visitor counts, and offer information about the NRHC, including exhibit details and upcoming events. Provide guests with brief orientations of what to expect while visiting the center. Check in groups and meeting guests and connect them with appropriate staff.
• Phone & Communication: Answer the NRHC's main phone line, assist with inquiries, and transfer calls to the appropriate staff with relevant details.
• Event & Facility Rental Support: Help with the setup and breakdown for special events and room rentals, ensuring rental clients' needs are met before, during, and after events, including weekends and some evenings.
• Visitor Safety & Comfort: Monitor the facility and historical park for safety, maintenance, and comfort, addressing any issues that may affect the visitor experience and reporting hazards promptly.
• Enforcement & Reporting: Watch the museum facilities, enforce museum rules, report vandalism or illegal activities, and alert staff of security issues. Report injuries and safety concerns. Be familiar with TTU and Lubbock emergency procedures,
• Collaboration with Staff: Work closely with other staff members to ensure smooth operations, including assisting with deliveries, and coordination of maintenance needs for visitor areas.

Required Qualifications

• Proficiency in written and mathematical processes as may be reflected by the completion of the tenth grade plus one year of security, customer service, public relations or related experience.
• Must have a valid driver's license and be insurable to drive TTU vehicles.

Preferred Qualifications

• High school graduate with valid driver's license and auto insurance.
• A positive attitude and willingness to learn new skills.
• Proven record of accomplishment in customer service role.
• Able to meet and communicate effectively with the public.
• Ability to effectively and efficiently answer phone calls and questions.
• Ability to understand oral and written instructions.
• Professional presence and ability to work diplomatically with a diverse staff, volunteers, clients and guests.
• Proficient in use of Windows computer systems, Microsoft Office and other applications and able to learn computer-driven phone system.
• Ability to multitask while handling stress and deadlines
• One or two years of customer service, public relations or related experience.
• Knowledge of ranching and/or production agriculture.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Occasional Duties

Other Duties as assigned.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

15.20

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

None

Shift

Day

Schedule Details

Schedule will vary Sunday-Saturday. Weekends will be required along some evening hours.

Grant Funded?

No

Job Group

Guard

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.