Team Leader - Optometric Tech - Full time - Taylor

GENERAL SUMMARY:

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up. Responsible for being a support to the management team with training the team and following the standardized training programs in a timely manner, creating and maintaining the department team schedule, manage the patient schedule, communicating goals to the team, conducting and participating in department meetings. Acts as a role model in providing excellent patient care by exceeding patient's expectations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* In addition to the clinical skills required for the Optometric Tech Level 1, must have the ability to take an active role in any attempt to constantly and measurably meet and/or exceed corporate goals.

* Conducts all necessary and standardized training for all Optometric Assistant's. Initiate's team builder exercises that support HFO strategies to achieve training goals.

* Ensures team leverages the strengths and limitations of their individual employees when creating work assignments.

* Oversees patient flow and meets with Optometrists.

* Show sincere interest in others and their concerns while demonstrating tact and diplomacy. Relate to people in an open and friendly, accepting manner.

* Answer and address customer concerns and questions. Directs customers to the appropriate source when unable to address customer's questions. Handle multiple customers effectively with tact and a sense of urgency.

* Attend and conduct department and office meetings to promote and build effective teams to insure everyone is committed to corporate goals.

* Responsible for creating and maintaining the department schedule.

* Works closely with the management team and Director of Clinical Services to assure patient care is exceeded and all training is being conducted in a proficient and timely manner for the department.

* Demonstrate effective organization skills. The ability to efficiently organize, prioritize, and maintain daily activities and multiple tasks