Bankruptcy Default Specialist

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

ABOUT THE POSITION

The Bankruptcy Default Specialist provides, direction, and coordination of all bankruptcy activities for Default Management in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing all bankruptcy activities in accordance with established work rules, goals, and objectives to improve timeline and attorney performance. The position will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

NORMAL DAY-TO-DAY WORK

1. Manages all accounts actively in bankruptcy and post-bankruptcy resolution.
2. Actively reviews all open bankruptcies for agreeability to presented treatment of accounts, applicable objections, and ensures all court stipulated deadlines are met.
3. Determines when collection efforts are not successful and consult with Default Manager before proceeding with foreclosure.
4. Actively maintains relationships with internal teams and individuals to ensure support of accounts impacted by bankruptcy.
5. Stays current with pending regulatory and state law changes that could impact Bankruptcy processes.
6. Communicates with attorneys, court appointed trustees and borrowers as necessary as it pertains to bankruptcy activity.
7. Develops and/or enhances, implements, and manages accurate and timely functional reporting.
8. Manages day-to-day internal and external relationships establishing and monitoring service delivery/productivity/quality standards.
9. Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
10. Follows departmental and organizational policies and procedures with strict adherence.
11. Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum of 4-6 years of experience in bankruptcy management or managing/servicing non-performing loan accounts.
2. Demonstrates knowledge and experience with the loss management life cycle and state and federal laws related to non-performing loans.
3. Must have strong analytical and organizational skills.
4. Experience developing and managing through policy.
5. Excellent verbal, written, presentation and leadership skills. Must possess a strong service orientation.
6. PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
7. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
8. Ability to lift a minimum of 25 lbs. (file boxes, computer).
9. Travel required on occasion.

Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

1. BA/BS in Accounting, Finance or Business Management preferred.

2. Collection experience at a Credit Union or other financial institution.

3. Experience or certification as a paralegal.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

PI259684376