PROJECT MANAGER

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work. The employee's request is subject to the supervisor's approval. Working locations and hybrid schedules may be altered at management discretion.

Summary

The Project Manager is responsible for managing and overseeing one or more credit union programs and projects concurrently under the direction of the AVP, Project Management. This role involves overseeing day-to-day operational tasks associated with project management, including project vision, objectives, scope, scheduling, budgeting, quality assurance, team management, risk management, communication, stakeholder engagement, vendor management, and change management to ensure the seamless integration of the new product, service, system or result into daily operations.

Primary Duties and Responsibilities

• Independently manages one or more projects or programs concurrently.
• Assist Project Sponsors with defining the business case and completing Project Request Forms.
• Defines project scope, key performance indicators, and deliverables in collaboration with Project Stakeholders.
• Establishes, oversees, and supports project teams to include internal and external stakeholders.
• Coordinates legal review of Contracts/Master Service Agreements, working closely with department heads, Compliance and Legal, and the Information Security Officer to resolve contract edits/requests.
• Develop project management plans to include schedules, budgets, risks analysis, stakeholder communication/engagement plans, quality control and testing documentation necessary to achieve the project objectives.
• Monitor project progress and performance, addressing risks and issues as they arise.
• Communicate project status updates and key decisions to stakeholders and senior management.
• Accurately report tasks status, risks, issues, and actions for all assigned projects using project management software.
• Ensure project deliverables meet quality standards and requirements.
• Collaborate with business unit staff and managers to ensure successful integration of project outcomes into operations.
• Assess project results and document lessons learned.
• Stay updated on industry trends by participating in educational opportunities and professional development.
• Support the PMO in enhancing project management processes and practices.
  
  

Other Responsibilities and Duties

• Maintain professional and productive relationships with internal and external stakeholders through effective communication.
• Analyze existing enterprise processes/systems and identify opportunities for operational efficiency improvements. Facilitate process mapping workshops, training, and coaching individuals and teams involved in process improvement.
• Partner with the business leaders to develop and implement end-to-end processes that meet business objectives.
• Promote a culture of innovation based on user feedback.
• Follows all Launch Credit Union policies and procedures.
• Complete assigned training in a timely manner.
• Attend meetings and training sessions as required.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Education, Experience, and Skills Required

• Bachelor's Degree required with at least three (3) years' experience leading and managing projects or high school diploma with a minimum of five (5) years' experience leading and managing projects.
• Project Management Professional (PMP) certification preferred. If PMP has not been achieved, must obtain the certification within one (1) year of accepting the position.
• Financial institution experience preferred.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint, Visio, Project, and Outlook) and experience with Smartsheet or other Project Management Information System.
• Ability to demonstrate an understanding and application of Project Management Institute (PMI) principles.
• Excellent communication skills, both written and verbal, with a professional presence when presenting or leading meetings with senior leadership.
• High level of trust and diplomacy.
• Exceptional accuracy, attention to detail, and consistency in work.
• Strong analytical, decision-making, and critical thinking skills.
• Ability to coordinate and manage multiple projects simultaneously in a deadline-driven and agile environment.
• Ability to work independently and as part of a team, collaborating with diverse stakeholders.
• Goal-oriented, results-focused, and self-motivated with a positive attitude and high energy, open to varied assignments.