Training Specialist - Remote

Symetra is seeking a Training Specialist to join our Contact Center Operations Team!

About the role

In this role, you will design, develop, implement and facilitate new hire, technical, procedural, developmental, and product training in our Life and Retirement Contact Center.

What you will do

• Craft and develop training modules (both Instructor-led and Web based) using instructional design methodology and web-based training authoring tools to support new and existing employee technical, procedural, and soft-skill needs.
• Deliver technical, procedural, product, soft skill and developmental training to employees.
• Conduct Needs Analysis and provide consultative guidance on training approaches and standard methodologies as it relates to business process documentation.
• Build formalized training plans for new employees and identify training needs for existing employees.
• Create and maintain training materials and reference tools.

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued." Vernell K. - Auditor

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" Stephanie F. - VP Customer Service & Operations

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $64,200 - $106,900 plus eligibility for annual bonus program

Who You Are

• High School Diploma required. Bachelor's degree preferred.
• 3+ years' experience in training design, development and delivery required.
• Solid experience with instructional design principles, the ADDIE model, performance consulting, needs analysis, and adult learning theory.
• Professional training certification preferred.
• Insurance industry experience and/or relevant product knowledge plus.
• Proven success with delivering learning solutions.
• Strong analytical and critical thinking skills.
• Experience using PowerPoint, SharePoint, and other learning technologies, such as eLearning software, virtual classroom technology, Learning Management Systems (LMS), 3rd party learning applications, etc.
• Outstanding communication and multi-tasking skills.
• High attention to detail, quality and accuracy.
• Great collaboration skills.
• Able to influence and build relationships with a variety of internal partners and learners.
• Adept project management, and organization skills.
• Strong creative problem-solving abilities.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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