SFA Advisor II - Student Services

Lubbock

39275BR

Student Financial Aid

Position Description

As a Student Financial Aid Advisor, you will play a vital role in assisting students and their families in navigating the complex landscape of financial aid and funding options for higher education. Your primary responsibility will be to provide comprehensive guidance, support, and resources to help students achieve their educational goals without being burdened by excessive financial stress. You will serve as a knowledgeable and empathetic resource, addressing inquiries, offering personalized advice, and ensuring that students are well-informed about the various financial aid programs available to them. You will also be responsible for helping to manage a student services program (study abroad, military programs, outreach, athletics for example)

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Provide knowledgeable and professional guidance to students, parents, high school counselors and other entities while attending in-office meetings, front counter shifts, special events, orientation/presentations and answering general financial aid emails.
• Adhere to University policy, federal and state regulations, to include FERPA.
• Perform routine oversight of student awards and adjust financial aid awards as needed.
• Utilize Banner and Cognos reports (ex. overawards, repeat coursework, etc.) to adjust student financial aid awards. Inform supervisor of outstanding issues or escalations.
• Represent the Student Financial Aid and Scholarships office by interacting with students, parents, high school counselors, and other entities at local and university events.
• Utilize systems (i.e. Salesforce, Dynamic Forms, STS, Federal systems etc.) to track advising appointments, emails and inform supervisor of outstanding issues.
• Advisors will oversee students based on the alpha split, student classification or other methodology; as determined by the leadership team.
• Provide direct supervision to immediate reports. Serve as backup for direct reports, assist with escalations and provide input to the Assistant Director of Student Services.
• Assist in serving the goals and objectives of SFAS and the university.

Required Qualifications

Bachelor's degree plus two years related experience or a combination of education and progressively responsible related experience to equal six years.

Preferred Qualifications

• Working knowledge of higher education
• Intermediate knowledge of Microsoft Office software
• Knowledge of Banner Financial Aid management system
• Attention to detail and ability to streamline processes
• Ability to prioritize tasks
• Master's degree
• Experience with university-level counseling/advising

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Special Instructions to Applicants

Must be able to access all federal and state financial aid system websites in order to perform the essential functions of this position. Must not be in default on student loans, which will prevent access to these systems (NSLDS, COD, etc.).

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

18.48

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

M-F/8-5

Grant Funded?

No

Job Group

Academic Support Professionals

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.