Route Dispatcher

Sanitary Disposal, a Waste Connections company, is seeking a Route Dispatcher in Hermiston, OR.

Working Schedule will be Monday-Friday 8am-4:30pm with Overtime often.

Starting wage is $26.00/HR

As a Route Dispatcher you need to be reliable, safety-minded, and committed to providing exceptional customer service. You should also be highly organized with strong time-management and prioritization skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to establish and maintain professional and cooperative relationships with both customers and colleagues.

Essential Duties:

Develop routes for the following day based on orders received from Customer Service; assign routes to drivers

Prioritize same-day orders (from queue in staging area) to drivers, based on driver location and availability

Provide print and electronic route schedules to drivers for planned and updated orders; follow up to ensure orders have been received

Direct drivers to appropriate transfer stations

Answer calls from drivers requesting pick-ups, and assign orders as appropriate

Communicate traffic problems (congestion, construction) to minimize avoidable delays

Monitor driver route progress (progress of orders) and driver location to ensure orders will be completed, as scheduled; re-assign or re-schedule as needed to meet service commitments

Verify the nature of driver delays, (truck maintenance problem, traffic congestion, unscheduled breaks), and coordinate solutions where possible (dispatch mechanic to site)

Communicate to drivers on changes in routes, or request for overtime hours; listen to and respond to drivers'

Escalate concerns about driver performance (unscheduled breaks) to the supervisor (Operations or Route Supervisor)

Contact customers to inform them of delays or missed pick-up; communicate revised timelines for pick-ups

Call customers to inform them of on-site issues (blocked driveway) that need to be resolved for Waste Connections to complete pick-up

Relay customer needs for increase or decrease to current level of service obtained from driver (insufficient containers) to Sales team to follow up re: changes to existing services

Enter codes (dry run) on customer order to ensure correct billing information

Close out and finalize routes from previous day (generate reports for management)

Requirements:

2-3 years of customer service/office admin experience

High-volume call center or inbound calling experience

Pleasant demeanor over the phone and emails

Excellent time management and prioritization skills

Strong working knowledge of Microsoft Office,

Strong written and oral communication skills

Critical and logical thinking skills

What we Offer:

Full Time, Year-round stable work

Bonus Incentive

Performance-based career growth potential

Medical, dental, vision insurance plans

Income Protection Plans (Life Insurance, Short Term/Long Term Disability)

401(k) with a generous company match

Flexible Spending Account

Employee Assistance Program (EAP)

Emergency Travel Assistance

To be considered for any of our current openings you must complete an application atwww.wasteconnections.com.

Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short-term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.