Chief Transformation and Innovation Officer

Make a difference at OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Chief Transformation and Innovation Officer (CTrO) will lead the organization's strategic transformation by designing actionable, innovative, and measurable roadmaps aligned with its mission to serve underserved communities. This role focuses on identifying strategies for innovation, operational excellence, and sustainability while building systems that support long-term growth. The CTrO will oversee initiatives to improve payer and member outcomes, drive financial equity, and lead innovation without compromising daily operations.

Essential Duties

Strategic Leadership

• Define and execute transformation strategies that align with the organization's vision for equity, sustainability, and innovation.
• Partner with the CEO and senior leadership to identify and address systemic gaps, ensuring measurable progress toward long-term goals.
• Lead the development of an actionable roadmap for integrating AI, quality improvement, and sustainable practices across the organization.

AI Strategy, Vision, and Roadmap Development

• Develop a comprehensive roadmap for AI transformation informed by four key dimensions: strategy, toolkits, data management, and applications.
• Ensure strategy incorporates vision and investment in innovative and scalable solutions aligned with the organization's mission.
• Oversee the creation of AI toolkits supported by a robust technical team and flexible infrastructure to enable seamless implementation.
• Lead data management initiatives to ensure accessibility, security, and governance, supporting ethical AI deployment.
• Ensure AI applications are reliable, scalable, and address a broad array of targeted use cases to maximize impact.

Data Management

• Oversee the development of robust data governance frameworks to ensure data accessibility, security, and compliance.
• Implement systems that improve the organization's ability to collect, manage, and analyze data effectively.
• Champion ethical data usage and inclusivity in AI-powered decision-making processes.

AI Applications

• Identify and deploy AI applications that address diverse, high-impact use cases, such as improving payer outcomes, enhancing member care, and streamlining internal operations.
• Ensure AI tools and solutions are reliable, scalable, and tailored to meet the organization's specific needs.
• Collaborate with teams to monitor the effectiveness of AI applications and refine them for continuous improvement.

Financial Equity and Sustainability

• Collaborate with the finance team to design sustainable business models, ensuring alignment with mission-driven goals.
• Foster partnerships with external organizations to create financial equity and shared value across sectors.
• Ensure transformation projects incorporate financial acumen and are designed to support long-term viability for smaller members.

Cross-Functional Collaboration and Change Management

• Build and empower cross-functional teams, ensuring all transformation efforts are supported by a cohesive structure.
• Lead change management strategies, creating tools and frameworks to encourage organization-wide adoption of innovative practices.
• Serve as a thought leader and connector, fostering trust and alignment across all levels of the organization.

Quality and Outcomes Improvement

• Establish systems and metrics to monitor and improve quality outcomes across payer and member services.
• Implement transformation initiatives that enhance member satisfaction, streamline operations, and increase efficiency.
• Champion a culture of continuous improvement, focusing on data-driven quality enhancement.

• Bachelor's degree in Healthcare Administration, Computer Science, Data Science, Business, or a related field (Master's degree preferred).
• A combination of education and demonstrated experience in innovation, technology, or transformation in healthcare or related fields may be considered.
• 5-7 years of professional experience in healthcare transformation, payer systems, AI and analytics, or a related field, with increasing responsibility and leadership in projects or initiatives.
• Proven ability to lead cross-functional teams and drive measurable outcomes in innovative or high-impact roles.
• Emerging Leaders Encouraged: Candidates with a strong track record in smaller-scale transformation projects or as contributors to major initiatives, with the ability to step into a larger leadership role.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.?

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.?

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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