Solution Engineer (hybrid role)

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare

POSITION SUMMARY

The Solution Engineer will lead the development and ongoing support of Telecare's business applications and systems. Responsibilities may include, but are not limited to, collection and translation of user and functional requirements into technical requirements; creation, modification and maintenance of databases; development of reports; creation and maintenance of interfaces between various applications; use of data & application integration tools; web application development; mobile application development; & other technology solutions as required. The role is also responsible for staying current on emerging technologies, new technology capabilities, services, and cutting-edge frameworks, and will collaborate cross-functionally with Finance, Human Resources, Development and Customer Support teams to visualize new business processes and solutions required to support the company's growth. They will implement and use a variety of platforms, technologies and frameworks, including but not limited to, windows desktop applications, web applications, Web Services/APIs, C#, ASP.Net, VB.Net, Java, JavaScript, Angular, SharePoint, Business Objects, Apex/Salesforce, Crystal Reports, or other domain specific technology.

Shift

Full-Time | 9am-5pm | Mon-Fri

Hybrid Work; 2x a week at Telecare Corporate Office in Alameda, CA

Expected starting wage range is $94,709.91 - $117,000.66. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

What You Bring to the Table (Must Have)

• B.S. in Computer Science, STEM related degree or combination of equivalent experience
• Two (2) years professional software development experience in a modern programming language such as C#, Java or similar
• Two (2) years of database design and modeling experience
• Two (2) years of SQL/T-SQL experience - must be able to write and debug complex SQL queries
• Solid understanding & demonstrated proficiency in object-oriented (OO) analysis and design principles and patterns Knowledge and understanding of SDLC using Agile principles
• Familiar with common source-control tools & methodologies Highly detail-oriented with excellent analytical skills excellent written and verbal communication skills
• Ability to work well on a team as well as independently
• Must possess a highly positive and service-oriented approach to working both internally and externally Proven ability to troubleshoot and problem solve
• Strong understanding of technology with a natural inquisitiveness Must be at least 18 years of age
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
• Experience working with REST APIs
• Experience with UI/UX design and development
• Experience with JavaScript libraries/frameworks such as jQuery, Angular, Node.js and React.
• Experience with cloud development or at least an understanding of the Azure Cloud platform and services. Experience with Reporting tools like Microsoft SSRS and Crystal Reports
• Experience with SharePoint (on-premise or Online)
• Experience with healthcare technology services, with emphasis on behavioral health, public health or other human service settings and with Electronic Health Record (EHR) systems
• Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.
• Willingness to use your personal vehicle to attend meetings, etc.

ESSENTIAL FUNCTIONS

• Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
• Design, develop, test, deploy, and maintain business applications built with a variety of technologies and frameworks Write well-documented, testable, and high-quality code
• Attend all team meetings
• Liaison with Business Analysts and customers to analyze business requirements
• Maintain a working knowledge of new uses for and new features of the applications and underlying technical components
• Ensures that problems or system issues are prioritized and addressed in a timely manner and status is communicated to affected users and IT Management
• Communicate clearly, ensure instructions are clearly understood.
• Demonstrates a good rapport and cooperative working relationships with all members of the team; respond to co- workers expressing concerns and promote group morale
• Continually focuses on assigned tasks and seeks and implements improvements as necessary
• Demonstrates a knowledge of Telecare's customers including clients/residents, families and governmental agencies in all interactions and conduct
• Acts in a professional manner, always demonstrating respect and understanding of the community and fellow employees
• Completes and follows through with tasks and assignments, meeting expected deadlines
• Stays current with latest technical findings, new products, and software enhancements through trade journals, attendance at seminars and other means

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

• Exceptional interpersonal skills; able to effectively deal with diverse personalities
• Excellent oral and written ability
• Exceptional organizational skills and proven ability to manage projects and meet deadlines
• Strong analytical skills and demonstrated ability to translate loosely defined requirements into concrete report writing requirements

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.

What's In It For You*

• Paid Time Off: For Full Time Employee it is 16.7 days in your first year
• Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship
• Online University Tuition Discount and Company Scholarships
• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
• For more information visit: https://www.telecarecorp.com/benefits

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

EOE AA M/F/V/Disability

*May vary by location and position type

Full Job Description will be provided if selected for an interview.