EMS Program Manager

EMS Program Manager

General summary of duties: Coordinates all aspects of the Paramedic/EMS Education Programs: planning, implementation, and evaluation. Maintains all components of the Paramedic Program to meet the CoAEMSP/CAAHEP accreditation requirements. Provides coordination and instruction in other EMS education programs as needed. Manages multiple campuses in some areas.

Supervisor: Director of Education Services

Duties include but are not limited to:

Job responsibilities and knowledge

Supervision

• Supervises faculty and contract/adjunct instructors in the classroom and lab settings.
• Supervises faculty in the clinical and field internship phases of the program.
• Conducts regular Program staff meetings.
• Evaluates guest lectures and provides feedback in a timely manner.
• Counsels students as necessary and completes documentation.
• Serves as a mentor to other staff.

Paramedic Program Director responsibilities

• Provides administration, organization, and supervision of the Program.
• Develops the course schedule.
• Provides continuous quality review and improvement of the Program.
• Completes long range planning and ongoing development of the program.
• Implements and monitors systems to demonstrate the effectiveness of the Program.
• Involves the program Medical Director in course operation and student and Program evaluation.
• Meets all other CoAEMSP/CAAHEP accreditation requirements.

Coordination and instruction

• Coordinates courses as assigned.
• Participates in instruction and skill labs/evaluation for programs.
• Evaluates student progress periodically and provides feedback and counseling on a regular basis.
• Oversees coordination of the clinical and field internship sites.
• Develops and maintains relationships with EMS agencies that accept EMS students.
• Coordinates and provides supervision of Program students in the clinical and field internship sites.
• Schedules and conducts as applicable: student interviews, mid-term evaluations/counseling, and final examinations with the Program Medical Director.
• Initiates graduate and employer surveys four-six months following graduation.
• Completes CoAEMSP/CAAHEP Annual Report before due date.
• Maintains Instructor status for standardized courses as mutually agreed upon.
• Reviews and recommends potential training materials and resources.

Planning and reporting

• Assists with marketing of courses.
• Reviews and revises Program course materials and syllabi as needed.
• Ensures that the Program has appropriate lesson plans and course preparation and delivery materials according to National EMS Education Standards.
• Ensures that curricula is current according to national standards and current evidence informed practice.
• Prepares re-accreditation self-study as scheduled by the CoAEMSP/CAAHEP.

Evaluation

• Reviews all evaluations from students and provides feedback as appropriate and initiates action plans as indicated.
• Ensures that student evaluation tools are appropriate and relevant for all three domains (cognitive, psychomotor, and affective) and feedback is provided to students on a frequent basis.
• Manages the item development, revision, and analysis process to meet accreditation standards.

Other Administrative

• Schedules Program Advisory Committee meetings twice a year, Spring and Fall.
• Publishes Program outcomes as required by CoAEMSP/CAAHEP.

Other duties as assigned.

Communication

• Communicates/consults with the GMR Learning executive team on issues as appropriate.
• Communicates/consults with the Program Medical Director on issues as appropriate and documents discussions and decisions.
• Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year.
• Utilizes tact and appropriate problem-solving process when dealing with issues identified.
• Relays concerns and initiates problem solving in a timely manner.
• Interacts positively with staff members, agency personnel, and students.
• Serves as an ambassador for all department programs.
• Uses discretion and maintains confidentiality regarding patient and agency personnel information.

Fiscal responsibility

• Monitors costs on a periodic basis and participates in the budget request process.
• Executes job duties to achieve optimal productivity and efficiency.
• Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies.
• Oversees the maintenance of Program equipment and supplies.

Problem solving

• Responds and adapts to changing expectations and reprioritizes as necessary to expedite Program needs.
• Assumes responsibility for effectively addressing issues and solving problems.
• Demonstrates good judgment in handling situations not covered by written or verbal instructions.
• Cooperates with intradepartmental problem identification and solutions.

• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to work with other employees, supervisors and external parties.
• Ability to maintain confidentiality of privileged information gained as result of job functions.
• Ability to work independently and under pressure.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

• Bachelor's degree required
• Master's Degree preferred
• AHA ACLS Instructor*
• Instructor of either PALS, PEPP, or EPC*
• PHTLS or ITLS Instructor*
• Completion of an approved Instructor course*, specifics as required by local governing authority
• *Required within one year of hire and must remain current.

• Coordination of EMS education programs required
• Documented teaching experience
• Experience in formal performance improvement process preferred

Licensure/certification: Certified/Licensed Paramedic or Licensed Registered Nurse in the State of employment

• NREMT certification preferred
• Current certification/licensure in the Program state

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options, which include medical, vision, dental, 401k, disability, FSA, HAS, EAP, vacation and paid time off.

Salary Range: $105K - $110K Yearly