Loan Servicing Payment Correction Specialist

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

This department typically works Monday-Friday between the hours of 7am-5pm.

Supervisory Responsibilities: None

Summary: The associates in this position will responsible for completing the following tasks on a rotating basis: aspects of the Secondary Market/Freddie Mac as stated below; processing CL payments and draws; monitoring the Unapplied Funds (Mortgage Loan Short Payments); processing the Unposteds; HELOC advance/draw monitoring; completion of CL Participation Payment and Draw items- including sending outgoing wires for payment/draw items; SWAP notice/invoice creation and the subsequent DDA draw & loan pymt posting; processing wire payments/payoffs for all loan types; reviewing Commercial Lines of credit paid to zero balance; assisting the collections department. This position requires some independent thinking to process assigned tasks, as this team deals with many odd payment/loan processing items. At times, in depth research may need to be done to ensure that items are fully resolved and prevent future issues of a similar nature. SWAP, Secondary Market, and Participation items need to be handled carefully, since they not only impact the bank and client, but investors as well.

Interaction Requirements with internal and external clients:

This position requires a significant amount of communication with internal clients such as CL officers, AA's, loan workout department, branch staff, and loan sales team to address any situations that occur. Occasionally, they will need to reach out to vendors such as Freddie/Fannie and Derivative Path.

The Associate will be expected to perform daily tasks using set procedures.

Essential Duties & Responsibilities:

Daily

• Ensure any online CL payments or incoming wire payments are posted correctly with interest paid current & due dates roll appropriately.
• Verify loan balances and undisbursed amounts to post CL Draws sent by Business Banking AA's
• CL Participation Bought Loans- monitoring payments posted and draw funds are wired in
• CL Participation Sold Loans- ensure wire payments to participation banks are sent in a timely manner
• Research reasons for DDA, CL, IL, ML, and RC Unposteds and properly process through CSI Image EIP system
• Monitor HELOC draws/advances to protect the Bank from monetary loss
• Notify branch managers of teller posting issues
• Monitor the payment group email
• Monitor the participation group email
• Process Mortgage Loan Unapplied Funds (aka short payments)
• New Freddie Mac Fundings- coding loans with Freddie Mac sold codes on the loan system and processing GL tickets for loan balances- working closely with the Mortgage Loan Sales Team
• Processing daily payoff reporting and remitting items as required by Freddie Mac
• Freddie/Fannie Pending sales -Input file maintenance of Blocks &IGL- at time of booking for loans held for sale
• Processing incoming wire payments/payoffs for all loan types
• Send 172 (princ pmt) report to collections for them to review for any mis-postings and make corrections when necessary.
• Review the report for Commercial lines of credit paid to zero, to determine whether the line should remain open to further draws or be closed
• Miscellaneous Input

Monthly-

• SWAP payment processing (1st, 10th, 15th, 20th)
• SWAP notice processing (1st, 10th, 15th ,20th)
• Balance 4 Freddie Mac DDAs
• Report Freddie Mac Delinquencies
• Process FHLMC Recon
• Monthly Custodial P&I Account Balancing

Annually

• 1098 Administration and year-end corrections

Other Duties & Responsibilities:

• Late Rate - stops, reversals or waivers
• Process Freddie Paid off notes - returned from investor.

• Back up to others on the CL pymt /2nd mrkt team

This position will have interaction with:

• Retail branches to communicate posting issues.
• AA and or loan officers to discuss Late rate or payment issues
• Collection Dept to clear the daily unposteds
• Collection Dept. to process bankruptcy payments
• Contact the Lead or participant banks as needed to properly post payments, draws and rate changes.
• Derivative Path vendor for any Swap invoice issues.
• Finance Department for any questions about oddities that come up with the SWAP amortizations.
• Freddie Mac liaison for growing Freddie portfolio
• Mortgage Loan Sales team for new Freddie Mac sales

Knowledge, Skills, and Abilities Required for this position:

• Ability to perform a diverse set of tasks that are moderately complex- such as loan processing corrections, which entail high level recalculations
• Must be able to demonstrate initiative and use good judgement in order to make decisions that protect the Bank's best interest while being regulatory compliant to the client.

• Proficient at Microsoft Office- Word, Excel, and Outlook
• Working knowledge of the following systems is preferred: NuPoint, IS Check/Network, Centerview, and Treev
• Ability to use office equipment; copier, fax, calculator, etc.
• Effective written/verbal communication skills
• Highly detailed & exceptional follow through to ensure all tasks are completed
• Ability to work with limited supervision

Minimum Qualifications:

• High School Diploma
• 1 year of Loan Servicing experience

Internal Pay Level 6

Once training has been completed this position may be eligible to work hybrid.

What do I do now?

• Apply with us!
• Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.