Manager Patient Access Services Colorado Springs Hospital

Here, it's different. Come join us.

Children's Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city.

With a regional team of more than 1,000 team members, Children's Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children's Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region's only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids - and only kids - and who are directly linked to one of the country's leading pediatric academic medical centers.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child.

Learn about Children's Colorado and our culture: https://www.youtube.com/user/thechildrenshospital

Find out more about living and working in Colorado Springs: https://coloradospringschamberedc.com/live-work/

The Manager Patient Access Services is responsible for the high level managerial and operational lead for strategic initiatives and teams that fall under an area of Patient Access: RAVE (Referrals, Authorization, Verification and Eligibility), Financial Counseling, Scheduling, Registration, Admissions, Referrals, Check-in or Patient Family Access Center.

Department Name: CSH Revenue Cycle
Job Status: Full time, 40 hours/week
Shift: This leader will be supporting a 24/7 team. Standard business hours, but will have duties to support on call and team members 24/7.

* EDUCATION - Bachelor's degree in Administration, Health Care Administration, Management, Finance, or a related field.
* EXPERIENCE - Minimum of three (3) years of progressive supervisory experience in clinical setting required. Experience in health care systems (such as Epic) is required.
* EQUIVALENCY - In lieu of a bachelor's degree, one year of professional experience will serve as an equivalency to one year of education.

Preferred: patient access leadership experience.

ESSENTIAL FUNCTIONS

1. Serves as an operational owner to execute and operationalize Epic Cadence, Prelude, Grand Central and Call center technology. Responsible for making system wide decisions for upgrades; and understanding and executing the operations.
2. Sets best practice standards and operating procedures for all Patient Access Functions System-Wide. Helps operationally drive and own patient access related regulations and policies.
3. Actively partners, interdepartmentally, in the development and execution of strategic planning regarding business and clinical operations. May include practice expansion, practice model changes, etc.
4. Manages vendor relationships that fall under Patient Access.
5. Identifies and assists in the resolution of any problems which may arise between patients and families, support staff, providers, and other departments.
6. Partners with Ambulatory Services, Appointment Center, PIC Division, SIC Division, Service Lines, Patient Financial Services, Patient Access/ Financial Counseling, Health Information Management, Human Resources, and others to create the best outcome for the patient and family centered experience.
7. Hires and evaluates staff; arranges staff coverage; prepares staff evaluations; implements disciplinary actions; conducts routine staff meetings; enhances communication and foster a team environment.
8. Manages day-to-day operations and personnel in planning and facilitating efficient patient care services to ensure quality and customer satisfaction. (i.e., program development, process improvement, etc.)
9. Prepares, analyzes, monitors, and communicates financial and statistical reports to appropriate business entity.
10. Assists in preparation of hospital and practice budget and monitors expenses to ensure that the budget is adhered to during the fiscal year.
11. Provides reports on patients' satisfaction and reviews and implements customer service initiatives to address opportunities for increased customer satisfaction.
12. Coaches staff in problem solving, effective communication strategies, and conflict resolution, mentoring and career path opportunities. Hires and evaluates staff; arranges staff coverage; prepares staff evaluations; implements disciplinary actions; conducts routine staff meetings; enhances communication and foster a team environment.
13. Other duties as assigned.

SCOPE AND LEVEL

Guidelines: Guidelines are in the form of stated goals and objectives for function.
Complexity: Work assignment is unstructured and leader is responsible for implementing and managing a variety of objectives, resources, and initiatives to achieve the goals of the function. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is tactical and operational in nature.
Decision Making: Employee is responsible for planning, organizing, allocating resources, ensuring compliance with procedures, and achieving the objectives of the function.
Communications: Communication at this level is primarily internally focused and involves establishing and maintaining effective working relationships with team members, peers, directors, and executives. Provides guidance and interpretation of the enterprise's policies, procedures, and standards. Provides information to higher-level directors and executives.
Supervision Received: Responsible for achieving the objectives of function within the scope of established guidelines. Employee is expected to resolve problems that arise in the normal course of the work. Work is reviewed for soundness of judgment and feasibility of decisions.

Ability to Perform Essential Functions of the Job

PHYSICAL REQUIREMENTS
* Audio-Visual: Color Discrimination - Fair
* Audio-Visual: Depth Perception - Fair
* Audio-Visual: Near Vision: Good
* Audio-Visual: Far Vision: Good
* Audio Visual: Hearing: Good
* Motion: Bend: Up to 1/3 of the time
* Motion: Reach up to 1/3 of the time
* Motion: Carry up to 1/3 of the time
* Motion: Pull up to 1/3 of the time
* Motion: Push up to 1/3 of the time
* Weight Lifted/Force Exerted: Up to 10 lbs. or more of the time
* General Activity: Stand/Walk up to 4hrs a day
* Use of hands/feet: Precise Motion Function (or fine manipulation)

WORK ENVIRONMENT
* Exposure: Exposure to blood/body fluid: Occasional
* Exposure: Exposure to cold/heat: Occasional
* Exposure: Exposure to infectious disease: Occasional
* Mental and Emotional Requirements: Manages stress appropriately
* Mental and Emotional Requirements: Works with other effectively
* Mental and Emotional Requirements: Handles multiple priorities effectively.
* Mental and Emotional Requirements: Independent discretion/decision making.
* Mental and Emotional Requirements: Makes decisions under pressure.
* Mental Stress: multi-tasking, meeting deadlines, prioritizing

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.