Customer Service Manager

McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns.

The Customer Service Manager builds positive, interactive relationships with McLane's customers from the restaurant level to corporate home office.

Benefits:

• Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• 401(k) with annual company match.
• Paid holidays, vacation time, sick leave accrual, college tuition reimbursement, and more!
• Additional benefits: pet insurance, maternity / paternity leave, employee assistance programs, discount programs, tuition reimbursement programs, and more!

Essential Job Functions / Principal Accountabilities:

• Supervise and lead the Customer Service and Data Processing departments, processing orders and generating shipping and invoicing paperwork.
• Provide a friendly and supportive environment for customers; resolve problems; handle credits, order revisions, special deliveries, routing requests, billing questions, and any other customer inquiries.
• Execute customer promotions and monitor inventory before, during, and after the promotion ends.
• Work with Supply Chain Services and all Distribution Center departments to ensure full customer satisfaction.
• This position has additional responsibilities. Special projects may be assigned at the position supervisor's discretion.

Minimum Skills & Qualifications:

• Have previous work experience in a progressively responsible foodservice distribution position with some supervisory/management responsibilities.
• Have a solid working knowledge of principal foodservice disciplines, including purchasing, customer service, accounting, warehousing, and transportation.
• AS/400 experience is preferred.
• Be competent with Microsoft Office programs (Excel, Outlook, Word).

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.