Virtual Library Branch Supervisor

If you seek to lead people and inspire teamwork, your skills and expertise may be an excellent resource for the Maricopa County Library District(MCLD)! As our Virtual Library Branch Supervisor, you will focus on overseeing a team of dedicated Library Assistants working in the Call Center, answering all incoming calls to the Library District. Major projects include coordinating some district- and countywide initiatives and services, including circulating shared resources. This position will be based at MCLD Administration, either at the Ed Robson Library or White Tank Library, and requires some travel between branches.

This position primarily follows a set work schedule Monday through Friday, 8AM - 5PM.

About Us

Do you want to champion the freedom to read and access information?

This is an opportunity to make a difference and feel good at the end of your workday! At the Maricopa County Library District, we are continuously working to support the changing needs of our diverse and connected community for all of Maricopa County. Our mission is to provide access to technology, digital services and information to improve the quality of life for our residents. Choose a job with a purpose.

Choose job with the Maricopa County Library District.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance with hybrid work schedule options

• Work with a wide array of tools and technologies

• Partner with various IT agencies internally and externally

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Employee discounts for goods and services

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at Work With Us | Maricopa County, AZ

We Require

• One year of professional library experience

• Master's degree in Library Science from an American Library Associated (ALA) accredited school

We Also Value

• Supervisory experience

• Experience in a public library

• Spanish language proficiency

Job Contributions

• Monitors service delivery of Call Center staff, and optimizes for excellent customer experience and efficiency

• Interviews, trains, supervises and evaluates assigned Virtual Branch staff

• Provides exceptional customer service by responding to customer queries and concerns, assisting customers with digital devices and promoting all material types and products

• Schedules staff and authorizes leave to ensure an equitable distribution of work and adequate staffing

• Assists with establishing, evaluating and revising branch goals, objectives, policies and procedures

• Identifies needs and provides recommendations for improving branch operations (use of space, equipment, staffing, training etc.)

• Plans and coordinates programs and services for the public

• Acts as a liaison to outside organizations and serves on standing and/or ad-hoc committees

• Oversees maintenance, safety and security of the branch

Working Conditions

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

• Ability to exert up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly and requires walking/standing to a significant degree