New 
Patient Experience Navigator, Family Medicine- Burlington
 Mass General Brigham Medical Group, Inc. | |
 United States, Massachusetts, Burlington | |
| 47 Middlesex Turnpike (Show on map) | |
 Mar 14, 2025 | |
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We are seeking a full-time, 40 hour Patient Experience Navigator to support the practice Monday through Friday. As a hybrid opportunity, the position entails onsite coverage and remote coverage. While onsite, responsibilities will include a blend of check-in/check-out, phones (mostly outbound calls), and administrative support. There are rare instances when the onsite days will be in Watertown during times of fluctuating staffing shortages (for cross-coverage purposes). On the remote days, the Navigator will support back office administrative operations for multiple iCare sites including but not limited to Burlington, and Watertown.
Education High School Diploma or Equivalent required or Trade/Technical/Vocational Diploma Related Field of Study preferred Can this role accept experience in lieu of a degree? No Experience administrative Assistant or Secretarial Experience 2-3 years required Knowledge, Skills & Abilities Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing. Proficiency in MS Office. Ability to proofread and edit written documents. Ability to use phone system. Managing one's own time and the time of others. Strong verbal & written communication skills. Strong interpersonal, written and oral skills. Ability to use standard office equipment. Familiarity with medical terminology. Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |