Technical Director, McKesson Experience Center

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Title: Technical Director, McKesson Experience Center

Location: Dallas, Texas (REQUIRED)

Onsite/Hybrid/Remote: ONSITE (5 days per week)

Key Responsibilities

• Build and implement IT infrastructure and content management system for McKesson Experience Center facilities, including data and A/V networks, controls for lighting/tour commands - all specialized technology and unique to the Experience Center
• Ongoing Support for Solution Showcases/Briefing Rooms - by proactively identifying problems and taking steps to resolve including performing software updates, system maintenance, Crestron & Brightsign automation support, maintaining content management system and A/V systems, partnering with appropriate vendors to ensure all equipment is working, network management, perform backups, restore, ensure high-availability for all systems, support mobile Cisco telepresence systems, develop documentation for all processes in Experience Center and train Experience Center staff to trouble shoot basic issues on Experience Center systems
• Content Development Support - manages all digital assets used in the Experience Center. Includes formatting, ripping and converting videos and formatting content in Adobe Premier, Encoder, Illustrator, Keynote, PowerPoint, and Photoshop as needed to customize content based on audience
• Ongoing research and development to enhance the customer experience - advancing immersive solutions by continually investigating/developing concepts on emerging technologies
• Manage and support all immersive automation platforms using McKesson's proprietary interactive computers supporting the space
• Provide PC & Mac support for Experience Center staff members, and guests attending meetings.
• Maintain, setup, operate, and strike event equipment (video switchers/encoders, cameras, lighting, and audio). Manage equipment inventory in dedicated venue locations.
• Serve as a Technical Director to produce webcasts from the virtual event studio in the space.
• Event and technical direction - webcast administration, monitoring, and recording using a production/broadcast switcher to "punch and call."
• Book & manage technical crew and external vendors during and after productions.
• Collaborate with colleagues (i.e. IT) on how to best leverage digital event technology within the Conference Centers and at the enterprise level.
• Own the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery.
• Contribute and abide by SOP documents, completing detailed event reporting (After Action Reviews for all events including post-event analysis and statistics).
• Set up, administer and monitor channels within the internal video portal where virtual events are hosted.
• Ensure appropriate permissions are applied to secure company confidential content.
• Onsite responsibility for Conference Center event technical needs.
• Ensuring all technology is in a constant state of readiness.
• Provide AV support for Conference Center events as needed.
• Maintain A/V systems and equipment, partnering with appropriate vendors to ensure all equipment is working.
• Support Executive level events by providing meeting kick-offs and in room technical support.
• Monitor assigned video conferencing calls on end user's event sites as needed.
• Perform ongoing Q/A tests and updates as necessary and based on customer experience to include, performing software updates, system maintenance and system backups and maintaining accurate inventory of assets.

Minimum Requirements
5+ years of relevant AV experience

Education

• 4-year degree in Computer Science or related field or equivalent work experience is required

Critical Skills

• Experience supporting large Crestron AV & lighting automation systems is required.
• Brightsign digital signage and automation experience.
• Strong presentation skills; able to present effective status reports on AV equipment
• Must have working knowledge of Production Video Switchers like TriCasteror equivalent.
• Deep understanding of IP networking and implementation.
• Proficient with MAC and PC platforms, Adobe Creative software is a plus (Premiere, After Effects, Photoshop and Illustrator)
• Strong understanding and experience with event AV, live event production planning and webcasting/virtual event technology
• Familiarity with event production technologies/services and has partnered with audio/visual and production crews.
• Strong written and verbal communication skills; bridging technical solutions with business objectives for non-technical users.
• Strong customer service skills
• Ability to perform well under high pressure (live event) situations. Focused, organized and effective in stressful environments
• Strong executive communication skill set with ability to develop and deliver executive-level presentation

Additional Skills

• Superior project and time management skills
• Highly developed interpersonal and communication skills in working effectively with external/internal customers
• Ability to multitask operations/projects, ability to prioritize and meet deadlines
• Ability to demonstrate initiative and proactive with minimal supervision
• Proficiency with Microsoft Office products.
• Strong business & financial acumen

Working Conditions: Environment

• General office demands
• Moving furniture for room sets
• Standing 3-6 hours a day
• Comfortable working on ladders
• Moving efficiently between two connected office buildings with multiple floors
• Ability to carry and set up video, audio, and stage equipment

Physical Requirements

• 3 hours per day standing
• Lifting and setup of AV gear ex. PA speakers

Must be authorized to work in the US. Sponsorship is not available for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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