Lead Intake Coordinator

Amerita

Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Lead Intake Coordinator to join our Intake team as we grow to be one of the top home infusion providers in the country. The Lead Intake Coordinator will report to the General Manager and work in our City, State Branch.

Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita.

As a core member of the Intake team, you will have primary responsiblity for the timely clearance of new referrals. We will help you achieve your goals through continuous professional development and regular career progression discussions.

Schedule:
Monday - Friday
9:00am - 5:30pm

* Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
* Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance
* 401(k) Retirement Plan with Employer Match
* Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
* Employee Discounts
* Tuition Reimbursement
* Paid Time Off & Holidays

As a Lead Intake Coordinator, you will...

Lead team efforts to regularly assess performance to various reimbursement metrics - daily, weekly, and monthly reports.
• Subject matter expert resource in the region in order to effectively support and train all aspects of admissions/intake position throughout the region's locations
• Responsible for taking Infusion Therapy referrals from referral sources
• Responsible for ensuring that all patients meet medical criteria for prescribed services
• Ability to train, test, and evaluate others in all essential position responsibilities for proficiency
• Ensures that all intake forms are complete, clear, and within Amerita's scope of service
• Verifies insurance, obtains authorizations and re-authorizations as required by payors, enters patient demographic, insurance and authorization information into computer system, communicates with other departments regarding status of referrals and notifies patients and families regarding coverage and payment responsibilities prior to dispensing medications
• Ensures that insurance verification is complete and authorization is in place prior to giving the referral to a Pharmacist
• Responsible for obtaining reauthorizations for subsequent deliveries
• Performs monthly eligibility checks on active patients
• Maintains confidentiality of patient and proprietary information
• Performs other tasks or special projects as requested by management

• High school diploma or equivalent required; Associate's degree or some college coursework strongly preferred
• Five (5)years of experience in a professional work environment required
• Healthcare experience
• Knowledge of health insurance and third party terms and terminology required.
• Knowledge of insurance verification and pre-certification procedures
• Experience working with all payor types, including Medicare, Medicaid, and commercial insurance companies including PBM drug cards
• Minimum of two (2) years of experience collecting referral information in the healthcare market
• Strong interpersonal and written and verbal communication skills
• Ability to meet performance standards and effectively work under pressure in a fast-paced environment
• Requires analytical and problem-solving skills
• Strong customer service and multi-tasking capabilities
• Demonstrated excellence in customer service to patients, healthcare professionals, and insurance carriers
• Demonstrated ability to work as a team member with a customer satisfaction focus