Desktop Administrator Req # 1119

Who we are...

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

What we need...

We're looking for a motivated Windows Desktop support specialist, familiar with supporting Windows in a VDI environment. Strong skills in Windows networking (TCP/IP communication, DNS, DHCP, Active Directory) are a must. Strong application troubleshooting skills are a must. Familiarity with VMWare/Omnissa Horizon is a big plus. Configuration management of thin client platforms is another big plus.

What's in it for you...

COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS and PluralSight
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you'll do...

• Provide front-line and escalation Windows desktop support to COCC employees
• Contribute to Desktop focused projects (OS and hardware upgrades, etc)
• Participate in our Desktop on-call rotation
• You'll be part of our weekly site rotation, supporting each of COCC's three Connecticut sites in turn

What you'll bring...

• Bachelors Degree preferred for this role but will consider appropriate certifications and/or work experience
• Three to five years of performing Windows desktop support in a production environment
• *Extensive experience in troubleshooting hardware and software on End User Desktops required
• Experience with Active Directory, DNS, DHCP, GPOs, VMware, MDM required
• Certification(s) related to environment (e.g., Comptia, MCSA) a strong plus
• Experience supporting, configuring & maintaining a VDI environment
• Intermediate knowledge of Windows, including installation and troubleshooting
• Intermediate knowledge of troubleshooting various enterprise applications such as Microsoft Office, Webex, Slack, Adobe, Java, etc.
• Intermediate knowledge of user access control, patching, and networking stacks
• Intermediate knowledge of VMware Infrastructure functionality/management
• Intermediate knowledge of setting up and maintaining computer hardware (Desktops/Laptops/Smart Devices)

Salary Range for this role is $60,000K-$80,000K annually

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we'll be happy to get back to you.