Salesforce Production Support - Manager - 63387452

What makes Cognizant unique?

Our strength is our people, and our ability to work together. We pride ourselves on the talent we are able to attract to our organization. We not only hire the best but continuously strive to provide our associates with opportunities to work with innovative solutions and technologies, with best-in-class clients across the globe. Our diverse group of backgrounds offer different perspectives and new ways of thinking! At Cognizant, we believe those who challenge the way they work today will be responsible for the way tomorrow!

Role: Salesforce Production Support

Job Level: Manager

Duration: Full Time only - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Job Summary:

• Job summary: Overall Experience of 5 + Years in salesforce CRM-Sales, Service and Health Cloud and current role as Developer. Responsible for Process Improvement:
• Identify and implement process improvements to enhance efficiency and effectiveness.

Roles and responsibilities:

* "Incident Management: Respond to and resolve incidents impacting the Salesforce environment, ensuring minimal disruption to users and business processes. "

* "Troubleshooting: Identify, diagnose, and resolve technical issues within the Salesforce platform, including bugs, performance problems, and integration issues. "

* "System Monitoring: Proactively monitor the health and performance of the Salesforce production environment, identifying potential issues before they impact users. "

* "Collaboration: Work closely with other teams, including development, business analysts, and end-users, to understand issues, gather requirements, and implement solutions. "

* "Knowledge Sharing: Document processes, procedures, and solutions to ensure knowledge transfer and facilitate future problem resolution. "

* "Data Management: Support data administration tasks, including data loading, cleansing, and reporting. "

* "Configuration and Customization: Assist with Salesforce configuration and customization, ensuring the platform meets business needs. "

* "Release Management: Participate in the planning and execution of Salesforce releases and upgrades, ensuring a smooth transition for users. "

* "User Support: Address user inquiries and provide technical support to ensure a positive user experience. "

* "Root Cause Analysis: Investigate the root cause of issues to prevent recurrence. "

* "Testing and Validation: Test and validate new features, customizations, and integrations to ensure they function correctly. "

* "Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness. ".

Mandatory Certifications Required: SALESFORCE ADMINISTRATOR, SALES OR SEVICE CLOUD, PD1 Applications will be accepted until May 10, 2025.

The annual salary for this position is between $80,000 - $130,000 depending on experience and other qualifications of the successful candidate.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.